Customer Support Agent (Hybrid)

Placements24; Vereeniging; Hybrid; ZAR 167,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical aid

Retirement fund

Hybrid work

Career growth

Job summary

Placements24 in Vereeniging is seeking a motivated Customer Support Agent to join a hybrid team. You will handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM.

The role emphasizes customer satisfaction, collaboration with internal teams, and adherence to service standards. A positive attitude and ability to balance remote and in-office duties are valued.

Qualifications

• Experience in a customer service or call center.
• Strong communication and interpersonal skills.
• Proficiency with CRM and support software.
• Ability to multitask in a dynamic environment.
• Willingness to work in a hybrid setup.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and efficient support.
• Resolve customer issues and complaints in a professional and timely manner.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Educate customers on products and services, ensuring they have a positive experience.
• Collaborate with internal teams to address and escalate complex customer issues.
• Adhere to established customer service standards and company policies.

Skills

Communication

Customer service

CRM software

Multitasking

Hybrid work

Tools

CRM systems

Support software

Job description

About the Role

Our client is seeking a motivated and service-oriented Customer Support Agent to join their hybrid team in Vereeniging. This role involves providing excellent customer service through various communication channels, both remotely and from the office. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. This is an excellent opportunity for individuals who are passionate about helping customers and thrive in a flexible work environment. You will contribute to a positive team dynamic, working collaboratively to meet customer needs and company objectives. The hybrid model provides a balanced approach to modern work life.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and efficient support.
• Resolve customer issues and complaints in a professional and timely manner.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Educate customers on products and services, ensuring they have a positive experience.
• Collaborate with internal teams to address and escalat complex customer issues.
• Adhere to established customer service standards and company policies.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Strong communication and interpersonal skills, with a friendly and empathetic tone.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Adaptability to a hybrid work schedule, balancing remote and in-office duties.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits

• Competitive monthly salary and potential for performance incentives.
• Access to medical aid and retirement fund contributions.
• Flexible hybrid work arrangement.
• Opportunities for career growth and development.
• A supportive and inclusive team culture.