Customer Support Representative (Hybrid)

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid work model

Health insurance

Training & development

Team events

Job summary

Placements24 is seeking a proactive Customer Support Representative for a hybrid role in Centurion. You will assist customers, resolve issues, and ensure high satisfaction through clear communication and organized record-keeping.

The role combines remote work flexibility with in-office collaboration, offering development opportunities within a supportive team environment.

Qualifications

• Experience in a customer-facing role is essential.
• Excellent interpersonal and communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information on products, services, and account details.
• Resolve customer complaints and issues efficiently and effectively.
• Update customer records and maintain logs of all interactions.
• Collaborate with team members on strategies to improve customer service.

Skills

Customer service

Communication

CRM software

Multitasking

Tools

Office Suite

Job description

About the Role

Our client is seeking a proactive and detail-oriented Customer Support Representative to join their team in Centurion. This hybrid role offers the best of both worlds, allowing for remote work flexibility combined with essential in-office collaboration. You will be instrumental in assisting customers with inquiries, resolving issues, and ensuring overall satisfaction with our client’s services. This position requires a blend of excellent communication skills and a problem-solving mindset, contributing to a positive customer journey.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.


• Provide accurate information on products, services, and account details.


• Resolve customer complaints and issues efficiently and effectively.


• Update customer records and maintain accurate logs of all interactions.


• Collaborate with team members on strategies to improve customer service.

Requirements

• Previous experience in a customer-facing role is essential.


• Strong interpersonal and communication skills.


• Proficiency in using CRM software and standard office applications.


• Ability to manage multiple tasks and prioritize effectively.


• A commitment to providing exceptional customer experiences.

Benefits

• Competitive salary with performance bonuses.


• Hybrid work model offering flexibility.


• Comprehensive health, dental, and vision insurance.


• Paid training and ongoing professional development opportunities.


• A dynamic and supportive team environment with regular team events.