Client Support Specialist - Hybrid

Placements24; Sandton; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Dental & vision insurance

Annual leave

Retirement plan

Training & advancement

Job summary

Placements24 is seeking a diligent Client Support Specialist to join our Sandton team in a hybrid role. You will provide high-level client support, manage inquiries, resolve issues, and maintain strong relationships to ensure satisfaction and retention.

The role requires experience in client support or account management, strong communication, and proficiency with CRM systems. You will balance remote work with in-office collaboration to deliver outstanding service.

Qualifications

• Experience in a client support or account management role.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with CRM systems and helpdesk ticketing tools.
• Ability to manage client expectations and build strong relationships.
• Adaptable with hybrid work in Sandton and client-focused mindset.

Responsibilities

• Serve as a primary contact for client inquiries via multiple channels.
• Investigate and resolve client problems, escalating when needed.
• Provide product and service information, guiding clients through features.
• Process client requests, orders, and updates accurately and efficiently.
• Contribute to client retention through excellent service and proactive engagement.
• Collaborate with internal departments to ensure client satisfaction.

Skills

Client support

Account management

Communication

Negotiation

Problem solving

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a diligent and professional Client Support Specialist to join their team in Sandton , offering a hybrid work arrangement. You will be responsible for providing high-level support to our valued clients, ensuring their needs are met efficiently and effectively. This role involves managing inquiries, resolving complex issues, and maintaining strong client relationships. By balancing remote work flexibility with essential in-office collaboration, you will play a crucial role in delivering outstanding service and contributing to the team's success in a dynamic environment.

Key Responsibilities

• Serve as a primary point of contact for client inquiries and issues via multiple channels.
• Investigate and resolve client problems, escalating when necessary and ensuring timely follow-up.
• Provide detailed product and service information, guiding clients through features and benefits.
• Process client requests, orders, and updates accurately and efficiently.
• Contribute to client retention efforts through excellent service and proactive engagement.
• Collaborate with internal departments to ensure client satisfaction and operational efficiency.

Requirements

• Proven experience in a client support or account management role.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with CRM systems and helpdesk ticketing tools.
• Ability to manage client expectations and build strong professional relationships.
• Adaptable and able to work effectively both remotely and from the Sandton office.
• A commitment to providing exceptional customer service.

Benefits

• Competitive annual salary and performance-based incentives.
• Flexible hybrid work model, blending remote and office environments.
• Comprehensive medical aid, dental, and vision insurance.
• Generous annual leave and retirement plan options.
• Ongoing training and opportunities for career advancement.