Client Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance incentives

Hybrid work

Health benefits

Professional development

Team culture

Job summary

Placements24 in Vereeniging is seeking a proactive Client Support Specialist to be the primary contact for clients, handling inquiries, troubleshooting, and ensuring satisfaction in a hybrid in-office/remote setup in Gauteng.

The role emphasizes strong communication, CRM usage, and relationship-building to support ongoing client engagement and upsell opportunities within a dynamic team.

Qualifications

• Experience in a client support, account management, or customer service role.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in using CRM software and other client management tools.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Demonstrated ability to build and maintain strong client relationships.

Responsibilities

• Respond to client inquiries through various channels, including phone, email, and in-person meetings.
• Provide technical and functional support for the client's product/service suite.
• Manage client accounts, ensuring all information is up-to-date and accurate.
• Identify client needs and proactively offer solutions or upsell opportunities.
• Collaborate with internal teams to resolve client issues and ensure timely delivery of services.

Skills

CRM proficiency

Communication

Interpersonal skills

Presentation skills

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and customer-focused Client Support Specialist to join their growing team in Vereeniging . In this role, you will be the primary point of contact for clients, providing them with exceptional service and support to ensure their satisfaction and continued engagement with our client's offerings. You will handle a variety of client inquiries, troubleshoot issues, and offer solutions that enhance their experience. This hybrid position offers a balance between collaborative in-office work and the flexibility of remote work, contributing to a positive team atmosphere in the Gauteng region.

Key Responsibilities

• Respond to client inquiries through various channels, including phone, email, and in-person meetings.
• Provide technical and functional support for the client's product/service suite.
• Manage client accounts, ensuring all information is up-to-date and accurate.
• Identify client needs and proactively offer solutions or upsell opportunities.
• Collaborate with internal teams to resolve client issues and ensure timely delivery of services.

Requirements

• Proven experience in a client support, account management, or customer service role.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in using CRM software and other client management tools.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Demonstrated ability to build and maintain strong client relationships.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid work arrangement for flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and skill enhancement.
• A dynamic and supportive team environment within a leading company.