Customer Success Advisor

Placements24; Sandton; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health benefits

Hybrid work model

Professional development

Job summary

Placements24 is seeking a Customer Success Advisor to join a hybrid team in Sandton. You will engage with clients to ensure successful adoption of services, provide ongoing support and strategic guidance, and maintain strong relationships to foster loyalty.

This role offers a competitive salary, health benefits, and opportunities for professional development within a dynamic, growth-oriented company culture.

Qualifications

• Experience in Customer Success, Account Management, or client-facing support roles.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong client relationships.
• Strong understanding of customer needs and translating them into solutions.
• Comfortable working in a hybrid model.

Responsibilities

• Proactively engage with clients to understand goals and adoption of services.
• Provide ongoing support, training, and strategic advice to maximize client value.
• Monitor client health and identify upsell or cross-sell opportunities.
• Address and resolve client escalations with urgency and care.
• Gather client feedback and relay insights to product and sales teams.
• Conduct regular business reviews with key clients to ensure satisfaction.

Skills

Customer Success

Account Management

CRM software

Interpersonal skills

Tools

Customer success platforms

Job description

About the Role

Our client is seeking an enthusiastic Customer Success Advisor to join their hybrid team in the vibrant business hub of Sandton . This role is dedicated to ensuring our clients achieve their desired outcomes when using our client's products and services. You will build strong relationships, provide strategic guidance, and proactively address any challenges to foster long-term loyalty. This position offers a dynamic work environment that blends in-office collaboration with remote flexibility, supporting career growth in customer relationship management.

Key Responsibilities

• Proactively engage with clients to understand their goals and ensure successful adoption of services.
• Provide ongoing support, training, and strategic advice to maximize client value.
• Monitor client health and identify opportunities for upselling or cross-selling.
• Address and resolve client escalations and critical issues with urgency and care.
• Gather client feedback and relay insights to product and sales teams.
• Conduct regular business reviews with key clients to ensure satisfaction and alignment.

Requirements

• Experience in Customer Success , Account Management, or a client-facing support role.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Strong understanding of customer needs and the ability to translate them into solutions.
• Comfortable working within a hybrid model.
• Proficiency in CRM software and customer success platforms.

Benefits

• Competitive salary and attractive bonus structure.
• Comprehensive health and wellness benefits.
• Hybrid work model promoting work-life balance.
• Opportunities for professional development and training.
• A dynamic and growth-oriented company culture.