Client Support Coordinator

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonuses

Medical and retirement benefits

Professional development opportunities

Collaborative team environment

Job summary

Placements24 in Port Elizabeth is seeking a Client Support Coordinator to streamline operations and ensure high-quality service for clients. You will coordinate support activities and manage client communications.

The role offers a hybrid work model with in-office and remote responsibilities, competitive salary, performance bonuses, and opportunities for professional development. The position requires proven experience in client support or coordination, strong organizational and communication

Qualifications

• Proven experience in a client support, account management, or coordination role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills for effective client and team interaction.
• Proficiency with CRM software and standard office productivity suites.

Responsibilities

• Coordinate client support requests, ensuring timely and effective responses.
• Manage client communications, providing updates and addressing inquiries promptly.
• Liaise with internal teams (e.g., sales, technical) to facilitate problem resolution and service delivery.
• Maintain accurate client records and support documentation in the CRM system.
• Proactively identify and report on client satisfaction trends and areas for improvement.

Skills

Client support

Account management

Coordination

Communication skills

Tools

CRM software

Office suites

Job description

About the Role

Our client seeks an organized and proactive Client Support Coordinator to join their team in Port Elizabeth . This role is essential for maintaining smooth operations and ensuring our clients receive consistent, high-quality service. You will be responsible for coordinating support activities, managing client communication, and liaising between clients and internal departments to ensure all needs are met efficiently. This position offers a dynamic work environment within a hybrid model , allowing for both collaborative in-office work and remote flexibility, supporting a culture of operational excellence and client satisfaction.

Key Responsibilities

• Coordinate client support requests, ensuring timely and effective responses.
• Manage client communications, providing updates and addressing inquiries promptly.
• Liaise with internal teams (e.g., sales, technical) to facilitate problem resolution and service delivery.
• Maintain accurate client records and support documentation in the CRM system .
• Proactively identify and report on client satisfaction trends and areas for improvement.

Requirements

• Proven experience in a client support , account management, or coordination role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills for effective client and team interaction.
• Proficiency with CRM software and standard office productivity suites.
• Ability to work effectively within a hybrid work structure , balancing remote and in-office responsibilities.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible hybrid work schedule balancing office and remote work.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and skill enhancement.
• A collaborative team environment focused on client success and operational efficiency.