Client Support Associate

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Retirement plan

Hybrid work model

Professional development

Job summary

Placements24 in Polokwane is seeking a proactive Client Support Associate to join our team in a hybrid role, balancing remote work with in-office collaboration.

You will handle client inquiries via phone, email, and in-person meetings, provide clear service information, and resolve issues while maintaining up-to-date CRM records.

This position offers a competitive salary with incentives and opportunities for professional development within a supportive, client-focused environment.

Qualifications

• Experience in a client relations, customer service, or support role.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple client needs.
• Willingness to work a hybrid schedule, balancing remote and in-office duties.

Responsibilities

• Manage client inquiries and requests through phone, email, and occasional in-person meetings.
• Provide clear and concise information regarding services and support procedures.
• Resolve client issues efficiently and elevate complex problems as needed.
• Maintain accurate client records and update information in the CRM system.
• Assist with client onboarding and ensure a positive ongoing relationship.

Skills

Client relations

Customer service

Communication skills

CRM software

Organizational skills

Interpersonal skills

Multitasking

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a dynamic Client Support Associate to join their team in Polokwane. This hybrid role combines the benefits of remote work flexibility with in-office collaboration, offering a balanced approach to client engagement. You will be instrumental in providing excellent support, addressing client needs, and ensuring satisfaction through effective communication and problem resolution. This is a fantastic opportunity for an organized and customer-focused individual to grow within a supportive environment.

Key Responsibilities

• Manage client inquiries and requests through phone, email, and occasional in-person meetings.
• Provide clear and concise information regarding services and support procedures.
• Resolve client issues efficiently and elevate complex problems as needed.
• Maintain accurate client records and update information in the CRM system.
• Assist with client onboarding and ensure a positive ongoing relationship.

Requirements

• Experience in a client relations, customer service, or support role.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple client needs.
• Willingness to work a hybrid schedule, balancing remote and in-office duties.

Benefits

• Competitive annual salary plus performance incentives.
• Comprehensive health and retirement benefits.
• Hybrid work model offering flexibility.
• Opportunities for professional development and skill enhancement.
• Collaborative team culture with regular in-person interactions.