Client Support Coordinator

Placements24; Bloemfontein; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical and dental coverage

Professional development

Collaborative team environment

Job summary

Placements24 is seeking a Client Support Coordinator in Bloemfontein to manage client inquiries, coordinate with internal teams, and provide guidance on services and policies. You will maintain client records, track ticket progress, and proactively communicate updates to clients.

The role blends office collaboration with remote flexibility in a hybrid team environment, supporting a professional group focused on client satisfaction.

Qualifications

• Experience in a client support, administrative, or coordination role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with office productivity software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Serve as a primary point of contact for client inquiries and support requests.
• Coordinate with internal teams to ensure timely and accurate resolution of client issues.
• Provide information and guidance on services, processes, and policies.
• Maintain organized client records and track support ticket progress.
• Proactively communicate with clients regarding updates and resolutions.

Skills

Client support

Coordination

Communication

CRM systems

Multitasking

Tools

CRM software

Office Suite

Job description

About the Role

Our client is looking for an organized and responsive Client Support Coordinator to join their hybrid team in Bloemfontein . This role is essential for ensuring seamless support operations and maintaining positive client relationships. You will act as a key point of contact, coordinating client requests, providing information, and ensuring timely resolution of inquiries. This position offers a dynamic blend of office collaboration and remote flexibility, supporting a professional team dedicated to client satisfaction.

Key Responsibilities

• Serve as a primary point of contact for client inquiries and support requests.
• Coordinate with internal teams to ensure timely and accurate resolution of client issues.
• Provide information and guidance on services, processes, and policies.
• Maintain organized client records and track support ticket progress.
• Proactively communicate with clients regarding updates and resolutions.

Requirements

• Experience in a client support, administrative, or coordination role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with office productivity software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive annual salary.
• Hybrid work model for work-life balance.
• Comprehensive medical and dental coverage.
• Opportunities for professional development and career growth.
• A supportive and collaborative office and remote team environment.