Client Services Representative

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Growth opportunities

Professional development

Job summary

Placements24 in Nelspruit is seeking a dedicated Client Services Representative to join our dynamic team. You will be the primary point of contact for clients, delivering exceptional service and building strong relationships in a hybrid work model that balances office collaboration with remote flexibility.

You will respond to inquiries, provide product information, process orders and updates, and maintain accurate CRM records while collaborating with internal departments to ensure seamless

Qualifications

• Experience in client services or related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with clients.
• Proficiency in using CRM software and standard office productivity tools.
• Effective time management and organizational abilities.
• A proactive approach to problem-solving and customer satisfaction.

Responsibilities

• Respond to client inquiries via phone, email, and other communication channels in a timely manner.
• Provide detailed information on products, services, and company procedures.
• Process client orders, applications, and account updates accurately.
• Troubleshoot and resolve client issues, ensuring a high level of customer satisfaction.
• Maintain accurate and organized client records in the CRM system.
• Collaborate with internal departments to ensure seamless service delivery for clients.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Problem-solving

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is looking for a dedicated Client Services Representative to join their dynamic team in Nelspruit . This role is focused on delivering exceptional service and support to clients, ensuring their needs are met efficiently and professionally. You will act as a primary point of contact, building strong relationships and fostering client loyalty. This position offers a fantastic opportunity to grow within a supportive work environment, contribute to client success, and enhance your communication and problem-solving skills, all within a flexible hybrid work model that balances office collaboration with remote flexibility.

Key Responsibilities

• Respond to client inquiries and requests via phone, email, and other communication channels in a timely manner.
• Provide detailed information on products, services, and company procedures.
• Process client orders, applications, and account updates accurately.
• Troubleshoot and resolve client issues, ensuring a high level of customer satisfaction.
• Maintain accurate and organized client records in the CRM system.
• Collaborate with internal departments to ensure seamless service delivery for clients.

Requirements

• Previous experience in client services , customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with clients.
• Proficiency in using CRM software and standard office productivity tools.
• Effective time management and organizational abilities.
• A proactive approach to problem-solving and customer satisfaction.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and training.
• A hybrid work arrangement offering work-life balance.
• A positive and collaborative team atmosphere in Nelspruit .