Client Relations Associate

Placements24; Vereeniging; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness programs

Career growth opportunities

Structured work environment in Vereen️

Company-provided training

Job summary

Placements24 in Vereeniging is seeking a Client Relations Associate to nurture and strengthen relationships with clients, acting as a primary contact and resolving inquiries to boost loyalty.

The role focuses on managing communications, coordinating with internal teams, and maintaining comprehensive client records to ensure a consistently positive client experience.

Qualifications

• Experience in client service, account management, or customer support.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple client accounts.

Responsibilities

• Build and maintain strong, long-lasting client relationships through regular communication.
• Address client concerns and issues promptly and effectively, ensuring satisfactory resolutions.
• Provide information and support regarding our products and services.
• Coordinate with internal teams to ensure client needs are met promptly and efficiently.
• Maintain accurate client records and update databases with relevant information.

Skills

Client relations

Communication

Negotiation

Multitasking

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking a professional and diligent Client Relations Associate to join their team in Vereeniging . This role is vital for nurturing and strengthening relationships with our valued clientele, ensuring their needs are met and their experience is consistently positive. You will serve as a key point of contact, managing communications and resolving inquiries to foster loyalty and satisfaction. This is a great opportunity to build a career in client management within a reputable organization in the Gauteng province.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships through regular communication.
• Address client concerns and issues promptly and effectively, ensuring satisfactory resolutions.
• Provide information and support regarding our products and services.
• Coordinate with internal teams to ensure client needs are met promptly and efficiently.
• Maintain accurate client records and update databases with relevant information.

Requirements

• Previous experience in a client service , account management, or customer support role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in using CRM software and standard office applications.
• A proactive and solution-oriented approach to client management.

Benefits

• Competitive annual salary plus performance incentives.
• Access to health and wellness programs.
• Opportunities for professional growth and advancement within the company.
• A structured and supportive work environment in Vereeniging .
• Company-provided training to enhance client management skills.