Client Support Associate

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary with bonuses

Health and wellness benefits

Training and development opportunities

Collaborative team culture

Job summary

Placements24 is seeking a proactive Client Support Associate for a hybrid role based in Upington. You will support clients via phone, email, and the online portal, ensuring timely resolutions and accurate CRM records.

Ideal candidates have client service experience, strong communication skills, and familiarity with CRM and ticketing systems. The role includes onboarding support and collaboration with internal teams to meet client needs.

Qualifications

• Experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Familiarity with CRM software and ticketing systems.

Responsibilities

• Respond to client inquiries via phone, email, and our online portal.
• Troubleshoot and resolve client issues, providing clear and timely solutions.
• Maintain accurate client records and update information in the CRM system.
• Process client requests and manage service-related documentation.
• Collaborate with internal teams to ensure client needs are met effectively.
• Assist with client onboarding and provide basic product guidance.

Skills

Communication skills

CRM software

Problem-solving

Organizational skills

Hybrid work readiness

Office commute

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is seeking a proactive and detail-oriented Client Support Associate to join their team in Upington . This hybrid role involves providing essential support to clients, managing inquiries, and ensuring overall client satisfaction. You will be part of a dynamic team, working both remotely and from our Upington office. The ideal candidate is adept at problem-solving, possesses excellent communication skills, and is committed to delivering outstanding client service. This position offers a great opportunity for growth within a supportive work environment.

Key Responsibilities

• Respond to client inquiries via phone, email, and our online portal.
• Troubleshoot and resolve client issues, providing clear and timely solutions.
• Maintain accurate client records and update information in the CRM system.
• Process client requests and manage service-related documentation.
• Collaborate with internal teams to ensure client needs are met effectively.
• Assist with client onboarding and provide basic product guidance.

Requirements

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Familiarity with CRM software and support ticketing systems.
• Ability to work effectively in a hybrid model, balancing remote and office duties.
• Must be able to commute to the office in Upington on scheduled days.

Benefits

• Competitive annual salary with performance-based bonuses.
• Hybrid work arrangement offering flexibility and convenience.
• Comprehensive health and wellness benefits.
• Opportunities for training and professional development.
• A collaborative team culture and a positive work environment.