Client Support Specialist

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health and retirement benefits

Training and development

Office environment

Advancement opportunities

Job summary

Placements24 in Benoni is seeking a Client Support Specialist to deliver exceptional service, manage client inquiries, and uphold strong relationships. This role is based in our Benoni office and requires collaborative teamwork to ensure positive client interactions.

The ideal candidate communicates clearly, handles multiple tasks, and uses CRM tools to maintain accurate records. High school diploma required with a customer-service orientation; training and advancement opportunities are

Qualifications

• Experience in client support, customer service or helpdesk.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and standard office tools.
• Ability to multitask and prioritize in a busy office.
• Strong commitment to client satisfaction and a professional demeanor.
• High school diploma or equivalent; relevant certifications are a plus.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and in-person.
• Investigate and resolve client problems promptly and satisfactorily.
• Maintain accurate records of client communications in the CRM.
• Provide clients with information on products, services, and account status.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify opportunities to enhance client satisfaction and relationships.

Skills

Communication

Problem-solving

CRM software

Multitasking

Interpersonal skills

Education

High school diploma

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Client Support Specialist to join their team based in Benoni . This role is crucial for delivering exceptional support and fostering strong relationships with our clients. You will be responsible for managing client inquiries, resolving issues efficiently, and ensuring overall client satisfaction. Operating from our modern Benoni office, you will work closely with a team committed to providing outstanding service, ensuring that every client interaction is positive and productive, reinforcing our company’s commitment to client success and retention.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and issues via phone, email, and in-person interactions.
• Investigate and resolve client problems, ensuring timely and satisfactory resolutions.
• Maintain accurate and up-to-date records of all client communications and transactions in the CRM system.
• Provide clients with information regarding products, services, and account status.
• Collaborate with internal teams to address client needs and ensure seamless service delivery.
• Proactively identify opportunities to enhance client satisfaction and build long-term relationships.

Requirements

• Previous experience in a client support , customer service , or helpdesk role is required.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively in a busy office environment.
• A strong commitment to client satisfaction and a professional demeanor.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive salary and opportunities for annual reviews.
• Comprehensive benefits package, including health and retirement contributions.
• Access to ongoing training and professional development programs.
• A supportive and collaborative office environment in Benoni .
• Opportunities for advancement within the client services department.