Client Services Specialist

Placements24; Benoni; Hybrid; ZAR 200,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Hybrid work model

Health insurance

Career development opportunities

Team-oriented workplace culture

Job summary

Placements24 is seeking a proactive Client Services Specialist to join our Benoni team. You will manage client accounts, liaise between clients and internal teams, and ensure service delivery meets expectations.

You will build strong relationships, resolve issues, and identify upsell opportunities while working in a supportive, collaborative environment with flexible hybrid work arrangements in Benoni.

Qualifications

• Experience in client services or account management.
• Strong communication, negotiation and interpersonal skills.
• Proficient with CRM software and standard office applications.

Responsibilities

• Manage a portfolio of client accounts, building and maintaining strong relationships.
• Serve as the primary point of contact for client inquiries and requests.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Proactively identify client needs and offer appropriate solutions or upsell opportunities.
• Handle client escalations and resolve issues to maintain high satisfaction levels.

Skills

Communication

Negotiation

Interpersonal skills

Organizational skills

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and highly organized Client Services Specialist to join their team in Benoni . In this role, you will be responsible for managing client accounts, ensuring satisfaction, and facilitating smooth service delivery. You will act as a key liaison between clients and internal departments, ensuring all client needs are met efficiently and effectively. This position offers a great opportunity to develop your career in client management within a supportive and collaborative environment in Benoni .

Key Responsibilities

• Manage a portfolio of client accounts, building and maintaining strong relationships.
• Serve as the primary point of contact for client inquiries and requests.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Proactively identify client needs and offer appropriate solutions or upsell opportunities.
• Handle client escalations and resolve issues to maintain high satisfaction levels.

Requirements

• Previous experience in client services , account management, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in CRM software and standard office applications.
• A customer-centric mindset and a commitment to service excellence in Benoni .

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility.
• Comprehensive benefits package including health insurance.
• Opportunities for career advancement and professional development.
• A dynamic and team-oriented workplace culture.