Client Support Associate

Placements24; Gqeberha; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary reviews

Hybrid work arrangement

Health and wellness programs

Training and skill development

Collaborative culture

Job summary

Placements24 is seeking a diligent Client Support Associate for the Port Elizabeth area. You will be the vital link between clients and the company, handling inquiries, troubleshooting, and ensuring satisfaction while maintaining professional interactions.

The role requires strong communication, active listening, and CRM proficiency, with a hybrid work setup offering both office and remote flexibility. A secondary school qualification is required, with higher education viewed favorably.

Qualifications

• Experience in client support or customer service.
• Strong communication and active listening skills.
• Proficiency with CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to delivering exceptional client experiences.
• Secondary school qualification; tertiary education is beneficial.

Responsibilities

• Respond promptly to client inquiries via multiple channels.
• Assist clients with product usage and account management tasks.
• Document client interactions and resolutions in the system.
• Identify client needs and suggest solutions or additional services.
• Liaise with internal teams to ensure timely resolution of client issues.
• Participate in client feedback sessions to drive service improvements.

Skills

Communication

Active listening

Customer service

Multitasking

Education

Secondary school qualification

Tertiary education beneficial

Tools

CRM software

Office applications

Job description

About the Role

Our client is searching for a diligent Client Support Associate to become a key member of their team in Port Elizabeth . This role focuses on providing essential support to clients, ensuring their inquiries are handled effectively and their needs are met with professionalism. You will be a vital link between the company and its customers, resolving issues, providing information, and contributing to overall client satisfaction. This is an excellent opportunity for individuals seeking to build a career in client relations within a supportive business environment.

Key Responsibilities

• Respond promptly and effectively to client inquiries via multiple communication channels.
• Assist clients with product usage, troubleshooting, and account management tasks.
• Document client interactions, feedback, and resolutions meticulously in the designated system.
• Identify client needs and proactively suggest solutions or additional services.
• Liaise with internal teams to ensure timely resolution of client issues.
• Participate in client feedback sessions to help drive service improvements.

Requirements

• Previous experience in a client support or customer service role.
• Strong communication and active listening skills.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• A commitment to providing exceptional client experiences.
• A secondary school qualification is required; tertiary education is beneficial.

Benefits

• Competitive salary package with regular reviews.
• Hybrid work arrangement , blending office presence with remote flexibility.
• Access to health and wellness programs.
• Opportunities for training and skill development.
• A collaborative and encouraging workplace culture.