Client Service Representative - Upington

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health and retirement benefits

Professional development and training

Office-based work environment

Permanent position

Job summary

Placements24 in Upington is seeking a reliable Client Service Representative to be the primary contact for clients, handling inquiries, supporting service delivery, and resolving issues in an office-based setting.

You will maintain accurate client records, collaborate with internal teams, and pursue continuous satisfaction and relationship building through proactive communication and meticulous attention to detail.

Qualifications

• Previous experience in a client service or customer support role is advantageous.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in using CRM software and standard office applications.
• A proactive approach to problem-solving and a commitment to client satisfaction.

Responsibilities

• Serve as the main point of contact for assigned clients, addressing their needs and inquiries.
• Provide detailed information about services and assist clients with their requirements.
• Manage and resolve client issues promptly and effectively.
• Maintain accurate client records and update system information regularly.
• Collaborate with internal teams to ensure seamless service delivery.
• Conduct follow-ups with clients to ensure satisfaction and gather feedback.

Skills

Interpersonal communication

Written and verbal communication

CRM software

Office applications

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Office suite

Job description

About the Role

Our client is looking for a reliable Client Service Representative to join their team in Upington. This position is key to maintaining strong client relationships and ensuring satisfaction with our services. You will be the primary contact for clients, managing inquiries, providing support, and resolving any issues that may arise. The ideal candidate is detail-oriented, possesses excellent communication skills, and enjoys working in a professional, office-based setting. Become a vital part of a client-centric team focused on delivering exceptional service and fostering lasting partnerships.

Key Responsibilities

• Serve as the main point of contact for assigned clients, addressing their needs and inquiries.
• Provide detailed information about services and assist clients with their requirements.
• Manage and resolve client issues promptly and effectively.
• Maintain accurate client records and update system information regularly.
• Collaborate with internal teams to ensure seamless service delivery.
• Conduct follow-ups with clients to ensure satisfaction and gather feedback.

Requirements

• Previous experience in a client service or customer support role is advantageous.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in using CRM software and standard office applications.
• A proactive approach to problem-solving and a commitment to client satisfaction.
• Ability to work effectively within an office-based team.
• High school diploma or equivalent is required.

Benefits

• Competitive annual salary with potential for annual reviews.
• Full-time, permanent position in an office-based environment.
• Comprehensive health and retirement benefits package.
• Opportunities for professional development and training.
• A supportive and collaborative work culture.