Client Support Agent

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Overtime potential

Medical benefits

Retirement plan

Paid annual leave

Training opportunities

Career advancement

Job summary

Placements24 is seeking a proactive Client Support Agent in Vereeniging to handle inquiries, provide product information, and resolve issues in a face-to-face office setting. You will maintain CRM records, process service requests, and follow up to ensure satisfaction while building strong client relationships.

The role emphasizes clear communication, multitasking, and a commitment to exceptional service. On-site presence and collaboration with the support team are essential to maintain high

Qualifications

• Proven experience in a client support or customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Strong ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and support options.
• Troubleshoot and resolve client issues, ensuring client satisfaction.
• Maintain accurate client records and update the CRM system regularly.
• Process service requests and follow up to ensure resolution.
• Gather client feedback to help improve service offerings.

Skills

Client support

Communication skills

CRM proficiency

Multitasking

On-site service

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a proactive and reliable Client Support Agent to join their team in Vereeniging . This role is centered around providing essential support to clients, ensuring their needs are met promptly and professionally. You will handle inquiries, resolve issues, and maintain strong client relationships, contributing to the company's success through excellent service delivery. This is an excellent opportunity for an individual who enjoys face-to-face interaction and is dedicated to fostering positive client experiences within a dedicated office setting.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and support options.
• Troubleshoot and resolve client issues, ensuring client satisfaction.
• Maintain accurate client records and update the CRM system regularly.
• Process service requests and follow up to ensure resolution.
• Gather client feedback to help improve service offerings.

Requirements

• Proven experience in a client support or customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Strong ability to manage multiple tasks and prioritize effectively.
• Demonstrated commitment to providing exceptional service in an on-site environment.
• High school diploma or equivalent required; further education is an advantage.

Benefits

• Competitive salary with potential for overtime pay.
• Comprehensive medical and retirement benefits.
• Paid annual leave and public holidays.
• Regular training sessions to enhance skills.
• A stable and professional work environment.
• Career advancement opportunities within the support department.