Client Support Representative

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Flexible hybrid work model

Professional development opportunities

Wellness programs

Supportive team environment in Upingt

Job summary

Placements24 in Upington, Northern Cape is seeking a Client Support Representative to provide exceptional client service, resolve inquiries, and liaise with internal teams to improve the client experience.

The role requires strong communication, a customer-centric mindset, and the ability to manage multiple tasks in a hybrid office/remote setting.

Qualifications

• Previous experience in a client support or customer service role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software and standard office applications.
• A positive and professional demeanor with a strong focus on client satisfaction.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to work in a hybrid capacity, balancing office and remote responsibilities.

Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person interactions.
• Provide accurate information about services, policies, and procedures.
• Assist clients with inquiries, orders, and issue resolution.
• Maintain client records and document all interactions and resolutions in the CRM system.
• Escalate complex client issues to the appropriate departments for resolution.
• Proactively seek opportunities to improve client satisfaction and retention.

Skills

Communication skills

Interpersonal skills

Problem-solving

CRM software

Office applications

Customer-focused

Multi-tasking

Tools

CRM software

Job description

About the Role

Our client is seeking a diligent Client Support Representative to join their team in Upington, Northern Cape . This role is critical for providing exceptional support and building rapport with our valued clients, ensuring their needs are met efficiently and effectively. You will act as a liaison between clients and internal departments, resolving issues and enhancing the overall client experience. We are looking for individuals with strong communication skills, a customer-centric approach, and a commitment to delivering high-quality service in a professional setting.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person interactions.
• Provide accurate information about services, policies, and procedures.
• Assist clients with inquiries, orders, and issue resolution.
• Maintain client records and document all interactions and resolutions in the CRM system.
• Escalate complex client issues to the appropriate departments for resolution.
• Proactively seek opportunities to improve client satisfaction and retention.

Requirements

• Previous experience in a client support or customer service role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software and standard office applications.
• A positive and professional demeanor with a strong focus on client satisfaction.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to work in a hybrid capacity, balancing office and remote responsibilities.

Benefits

• Competitive salary package.
• Flexible hybrid work model.
• Opportunities for professional development and skill enhancement.
• Access to employee wellness programs.
• A supportive and team-oriented work environment in Upington .