Client Relationship Specialist

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working arrangements

Medical and pension benefits

Professional development and growth

Dynamic team culture

Job summary

Placements24 in Upington is seeking a Client Relationship Specialist to manage a portfolio of client accounts and serve as the main contact for client needs.

The role emphasizes responsive communication, problem-solving, and strengthening client loyalty within a hybrid work framework at our Upington base.

Qualifications

• Experience in client relationship management or a similar role.
• Strong communication, negotiation and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Understanding of customer service principles.
• Ability to adapt to a hybrid work model in Upington.

Responsibilities

• Manage a portfolio of client accounts, acting as their main point of contact.
• Address client inquiries, concerns, and requests promptly and professionally.
• Develop strategies to enhance client retention and satisfaction.
• Facilitate communication between clients and internal departments.
• Proactively identify opportunities to add value for clients.

Skills

Client relationship management

Account management

Communication

Interpersonal skills

Customer service

Tools

CRM software

Office applications

Job description

About the Role

Our client is searching for a dedicated and personable Client Relationship Specialist to join their team in Upington . This hybrid role is instrumental in building and maintaining strong, positive relationships with our valued clients. You will be the primary contact for client needs, ensuring satisfaction through responsive communication and effective problem-solving. This is an exciting opportunity for someone with excellent interpersonal skills who enjoys fostering client loyalty and thrives in a balanced, hybrid work environment, contributing to the company's success from our Upington base.

Key Responsibilities

• Manage a portfolio of client accounts, acting as their main point of contact.
• Address client inquiries, concerns, and requests promptly and professionally.
• Develop strategies to enhance client retention and satisfaction.
• Facilitate communication between clients and internal departments.
• Proactively identify opportunities to add value for clients.

Requirements

• Proven experience in client relationship management , account management, or a similar role.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in using CRM software and standard office applications.
• A strong understanding of customer service principles.
• Ability to adapt to a hybrid work model in Upington .

Benefits

• Competitive salary with performance-based incentives.
• Flexible hybrid working arrangements.
• Comprehensive medical and pension benefits.
• Opportunities for professional development and career growth.
• A dynamic and supportive team culture.