Client Support Officer

Placements24; South Africa; Remote; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work with flexibility

Learning and development opportunities

Supportive virtual team environment

Contribution to client success

Job summary

Placements24 is seeking a detail-oriented Client Support Officer to join the remote team serving clients in the Queenstown area. You will handle accounts, resolve inquiries, and maintain accurate records while delivering a high level of service.

The role emphasizes proactive communication, problem-solving, and collaboration with internal teams to ensure client satisfaction. Ideal candidates thrive in a remote setting and can manage workload with minimal supervision.

Qualifications

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Proficiency in using CRM software and communication platforms.
• Excellent organizational skills and attention to detail.

Responsibilities

• Provide comprehensive support and assistance to clients regarding their accounts and services.
• Address and resolve client inquiries and issues promptly and effectively.
• Maintain accurate client records and document all interactions.
• Offer guidance and information on company products and policies.
• Collaborate with internal teams to ensure client needs are met satisfactorily.

Skills

Communication skills

Customer service

Remote work

Attention to detail

Tools

CRM software

Job description

About the Role

Our client is seeking a detail-oriented and proactive Client Support Officer to join their dedicated team, based remotely but serving clients in the Queenstown area. This role is critical for providing timely and effective support to clients, addressing their needs, and ensuring a high level of satisfaction. You will be instrumental in maintaining strong client relationships and contributing to the company's reputation for excellent service delivery. This is an excellent opportunity for individuals who excel in remote communication and problem-solving.

Key Responsibilities

• Provide comprehensive support and assistance to clients regarding their accounts and services.
• Address and resolve client inquiries and issues promptly and effectively.
• Maintain accurate client records and document all interactions.
• Offer guidance and information on company products and policies.
• Collaborate with internal teams to ensure client needs are met satisfactorily.

Requirements

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Proficiency in using CRM software and communication platforms.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage workload effectively in a remote setting.

Benefits

• Competitive salary and potential for bonuses.
• Remote work offering significant flexibility.
• Access to continuous learning and development opportunities.
• Supportive virtual team environment.
• Contribution to client success and company growth.