Customer Service Representative

Placements24; East London; Hybrid; ZAR 170,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Flexible remote work

Health insurance

Paid time off

Training opportunities

Job summary

Placements24 is seeking a Customer Service Representative to join a remote support team serving customers across Queenstown and beyond. You will be the first point of contact, handling inquiries by phone, email, and chat with a friendly, solution-oriented approach.

The role emphasizes problem-solving, accurate documentation in the CRM, and collaboration with other departments to resolve issues while maintaining a positive brand experience.

Qualifications

• Proven experience as a Customer Service Representative or in a similar role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A patient and empathetic demeanor when interacting with customers.
• High school diploma or equivalent; further education or certifications are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues, complaints, and concerns efficiently and effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Contribute to team goals by meeting or exceeding performance metrics for customer satisfaction and resolution times.

Skills

Excellent communication

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a dedicated and friendly Customer Service Representative to join their remote support team, serving customers across Queenstown and beyond. This role focuses on providing exceptional support through various communication channels, resolving customer inquiries, and ensuring a positive brand experience. You will be the first point of contact for many customers, requiring excellent communication skills and a commitment to problem-solving. This is an excellent opportunity for individuals who thrive in a remote work environment and are passionate about customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues, complaints, and concerns efficiently and effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Contribute to team goals by meeting or exceeding performance metrics for customer satisfaction and resolution times.

Requirements

• Proven experience as a Customer Service Representative or in a similar role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A patient and empathetic demeanor when interacting with customers.
• High school diploma or equivalent; further education or certifications are a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible remote work environment.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for training and career development in customer support.