Client Support Specialist - Remote

Placements24; Randburg; Hybrid; ZAR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Competitive salary

Medical, dental and vision insurance

Professional development budget

Global team culture

Zusammenfassung

Placements24 is seeking a seasoned Client Support Specialist to join our fully remote operations team. You will troubleshoot issues, train clients on product features, and act as trusted advisor, ensuring clients maximize value while driving retention.

The role requires at least 3 years in client support, strong communication, and comfort working autonomously across time zones. You will document interactions in CRM and collaborate with sales, product, and engineering to improve processes and

Qualifikationen

• 3+ years in Client Support, Customer Success or related technical support role.
• Ability to manage multiple client relationships remotely and deliver exceptional service.
• Strong technical aptitude with relevant software and CRM platforms.
• Excellent communication, presentation and problem‑solving skills for remote delivery.
• Proven ability to work autonomously and meet deadlines in a remote setting.

Aufgaben

• Deliver outstanding remote support to clients and resolve inquiries efficiently.
• Proactively monitor client accounts and engagement to identify challenges and opportunities.
• Provide training on product features and best practices via virtual sessions.
• Collaborate with sales, product and engineering to ensure a seamless client experience.
• Document all client interactions, feedback and resolutions in the CRM.
• Champion client success by advocating for their needs and driving feature adoption.

Kenntnisse

Client relationships

Remote work

CRM software

Communication

Problem-solving

Tools

CRM platforms

Jobbeschreibung

About the Role

Our client is searching for an experienced and dedicated Client Support Specialist to join their fully remote operations team. This pivotal role focuses on providing exceptional, proactive support to our valued clients, ensuring they maximize their benefit from our offerings. You will act as a trusted advisor, troubleshooting issues, offering guidance, and fostering strong relationships through consistent and effective remote communication. This is an ideal opportunity for a self-motivated professional with a proven track record in client support, who excels in a virtual environment and is committed to driving customer satisfaction and retention.

Key Responsibilities

• Deliver outstanding remote support to clients, addressing inquiries and resolving issues efficiently.
• Proactively monitor client accounts and engagement to identify potential challenges and opportunities.
• Provide training and guidance on product features and best practices through virtual sessions.
• Collaborate with internal teams (sales, product, engineering) to ensure seamless client experience.
• Document all client interactions, feedback, and resolutions meticulously in the CRM.
• Champion client success by advocating for their needs internally and driving adoption of new features.

Requirements

• Minimum of 3 years of experience in a Client Support , Customer Success , or related technical support role.
• Demonstrated ability to manage multiple client relationships remotely and provide exceptional service.
• Strong technical aptitude and proficiency with relevant software and CRM platforms.
• Excellent communication, presentation, and problem-solving skills, adapted for remote delivery.
• Proven ability to work autonomously, manage time effectively, and meet deadlines in a remote setting.
• A stable home office environment with reliable high-speed internet access.

Benefits

• Highly competitive annual salary and performance-based incentives.
• Fully remote position offering ultimate flexibility and work-life integration.
• Comprehensive medical, dental, and vision insurance coverage.
• Professional development budget and opportunities for career advancement.
• A supportive, globally distributed team culture focused on innovation and client success.