Client Services Advisor - Remote Position

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health, dental, and vision insurance

Generous paid time off & holidays

Remote work flexibility

Supportive virtual team culture

Job summary

Placements24 is seeking a motivated Client Services Advisor to join a fully remote team. You will support clients, provide expert advice, and foster strong relationships, all from a remote setting that values autonomy and results.

Key responsibilities include guiding clients on services, timely inquiries handling, and maintaining accurate CRM records while collaborating with internal teams to resolve concerns and improve satisfaction.

Qualifications

• Proven experience in client services, account management, or support.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and client support tools.
• Ability to work independently in a remote environment.
• Strong client relationship management knowledge.

Responsibilities

• Provide comprehensive support and guidance to clients regarding services and products.
• Respond to client inquiries via email, phone, and virtual meetings.
• Troubleshoot issues, identify root causes, and implement solutions.
• Maintain up-to-date client records in the CRM system.
• Proactively engage with clients to enhance their experience.
• Collaborate with internal teams to address concerns and feedback.

Skills

Client services

Account management

Communication

CRM proficiency

Remote work

Tools

CRM software

Job description

About the Role

Our client is looking for a motivated and service-oriented Client Services Advisor to join their fully remote team. This role is crucial for supporting clients, ensuring they have a seamless experience with our client's offerings. You will act as a key liaison, providing expert advice, resolving inquiries, and fostering strong client relationships from anywhere. The ideal candidate is proactive, possesses excellent communication skills, and thrives in an independent, remote work setting. This is a unique opportunity to contribute to client success and satisfaction while enjoying the flexibility of a remote-first company culture that values autonomy and results.

Key Responsibilities

• Provide comprehensive support and guidance to clients regarding our client's services and products.
• Respond to client inquiries via email, phone, and virtual meetings in a timely manner.
• Troubleshoot client issues, identify root causes, and implement effective solutions.
• Maintain up-to-date client records and interaction logs in the CRM system.
• Proactively engage with clients to ensure their needs are met and to enhance their experience.
• Collaborate with internal teams to address client concerns and feedback.

Requirements

• Proven experience in a client services , account management, or support role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and other client support tools.
• Ability to manage a client portfolio and prioritize tasks effectively in a remote environment.
• Strong understanding of client relationship management principles.
• Self-motivated and able to work independently with minimal supervision.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth and remote work flexibility.
• A supportive virtual team culture that promotes collaboration.