Client Service Advisor

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Fully remote

Medical & dental coverage

Online training

Remote team culture

Job summary

Placements24 is seeking a Client Service Advisor to work remotely in South Africa. You will be the primary contact, handling inquiries, guiding clients through product features, and resolving issues to ensure high satisfaction.

The role emphasizes strong communication, CRM usage, and independent remote work with a supportive team. Ideal candidates will have client-facing experience, excellent listening skills, and meticulous organizational abilities, enabling effective handling of inquiries and

Qualifications

• Experience in a client-facing customer service role.
• Excellent communication and active listening skills.
• Proficiency with CRM software and remote tools.
• Ability to work independently in a remote location.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle client inquiries via phone, email, and chat.
• Guide clients through product features and resolution steps.
• Document interactions in the CRM system.
• Identify opportunities to improve satisfaction and service delivery.
• Escalate unresolved issues to internal teams for swift resolution.

Skills

Client-facing

Communication skills

CRM proficiency

Remote work

Organizational skills

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and professional Client Service Advisor to join their customer support department, operating remotely. This role is key to maintaining strong client relationships by addressing inquiries, providing solutions, and ensuring a high level of satisfaction. You will be a primary point of contact, managing client needs with care and efficiency. This is an excellent opportunity for a remote worker passionate about service delivery and looking to contribute to a company that values client success, supporting customers from anywhere.

Key Responsibilities

• Handle client inquiries and provide timely, accurate support via phone, email, and chat.
• Guide clients through product features, services, and issue resolution processes.
• Document client interactions and feedback in the CRM system effectively.
• Identify opportunities to improve client satisfaction and service delivery.
• Escalate unresolved issues to the appropriate internal teams for swift resolution.

Requirements

• Previous experience in a client-facing customer service role is essential.
• Excellent communication and active listening skills.
• Proficiency with CRM software and remote communication tools.
• Ability to work independently and manage workload effectively from a remote location.
• Strong organizational skills and attention to detail.

Benefits

• Competitive remuneration package.
• Fully remote working arrangement providing excellent flexibility.
• Comprehensive medical and dental coverage.
• Access to online training resources for professional growth.
• A supportive remote team culture focused on collaboration.