Support Specialist - Client Services

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a motivated Support Specialist - Client Services for a hybrid role in Queenstown. You will address client inquiries, troubleshoot issues, and document interactions in the CRM system to ensure a positive customer experience.

The ideal candidate has experience in client services, excellent communication, and strong problem-solving skills, with the ability to work both remotely and on-site as required in the Queenstown area.

Qualifications

• Previous experience in client services, customer support, or a related field.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to manage workload effectively in a hybrid work environment.
• Must be available to work on-site in Queenstown for designated days.

Responsibilities

• Handle client inquiries via phone, email, and online chat platforms.
• Troubleshoot and resolve client issues related to products and services.
• Document all client interactions and resolutions in the CRM system.
• Assist clients with account management and service inquiries.
• Escalate complex issues to senior support staff or relevant departments.
• Contribute to building and maintaining a comprehensive knowledge base.

Skills

Client services

Communication

Analytical thinking

Problem solving

Time management

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is seeking a motivated Support Specialist - Client Services to join their team in Queenstown . This hybrid role requires you to provide exceptional support to clients, addressing their inquiries and ensuring they have a positive experience with our products and services. You will work closely with the client services team, contributing to a culture of responsiveness and efficiency. The ideal candidate possesses strong communication skills, a problem-solving mindset, and thrives in a blended remote and on-site work setting within the Queenstown area.

Key Responsibilities

• Handle client inquiries via phone, email, and online chat platforms.


• Troubleshoot and resolve client issues related to products and services.


• Document all client interactions and resolutions in the CRM system.


• Assist clients with account management and service inquiries.


• Escalate complex issues to senior support staff or relevant departments.


• Contribute to building and maintaining a comprehensive knowledge base.

Requirements

• Previous experience in client services , customer support, or a related field.


• Excellent communication and interpersonal skills.


• Strong analytical and problem-solving capabilities.


• Proficiency in using CRM software and helpdesk tools.


• Ability to manage workload effectively in a hybrid work environment.


• Must be available to work on-site in Queenstown for designated days.

Benefits

• Competitive annual salary and performance-based incentives.


• Hybrid work arrangement offering flexibility and work-life balance.


• Comprehensive health and wellness benefits.


• Opportunities for professional growth and training.


• A collaborative and supportive team atmosphere.