Remote Client Success Specialist

Placements24

South Africa

Remote

ZAR 180,000 - 260,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Remote work with flexibility

Learning and development opportunities

Supportive virtual team environment

Contribution to client success

Job summary

Placements24 is seeking a detail-oriented Client Support Officer to join the remote team serving clients in the Queenstown area. You will handle accounts, resolve inquiries, and maintain accurate records while delivering a high level of service.

The role emphasizes proactive communication, problem-solving, and collaboration with internal teams to ensure client satisfaction. Ideal candidates thrive in a remote setting and can manage workload with minimal supervision.

Qualifications

Proven experience in a client support or customer service role.
Strong communication and interpersonal skills, with the ability to build rapport remotely.
Proficiency in using CRM software and communication platforms.
Excellent organizational skills and attention to detail.

Responsibilities

Provide comprehensive support and assistance to clients regarding their accounts and services.
Address and resolve client inquiries and issues promptly and effectively.
Maintain accurate client records and document all interactions.
Offer guidance and information on company products and policies.
Collaborate with internal teams to ensure client needs are met satisfactorily.