Helpdesk Support Officer

Placements24; East London; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangements

Performance reviews

Health insurance

Provident fund

IT certifications

Collaborative environment

Job summary

Placements24 in Queenstown is seeking a reliable Helpdesk Support Officer to join their IT team. You will provide first-line IT support to employees, ensure smooth operation of computer systems, and resolve technical issues promptly.

You will maintain hardware and software, troubleshoot problems, and assist users to minimize downtime. Join a dedicated team in Queenstown with hybrid work arrangements, opportunities for IT certifications and ongoing training, and a collaborative, supportive work

Qualifications

• Proven experience as a Helpdesk Support Officer or similar IT support role.
• Solid understanding of hardware, Windows OS, and basic networking.
• Experience with ticketing systems and remote support tools.
• Strong problem-solving, communication, and customer-service orientation.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Respond to helpdesk tickets, prioritize and resolve issues promptly.
• Assist users with password resets, account management, and basic system troubleshooting.
• Document support procedures and create user guides.

Skills

Helpdesk experience

Windows OS

Networking basics

Ticketing systems

Remote support tools

Problem-solving

Communication

Customer service

Job description

About the Role

Our client is seeking a reliable and technically adept Helpdesk Support Officer to join their team in Queenstown . This role is essential for providing first-line IT support to employees, ensuring smooth operation of computer systems and resolving technical issues promptly. You will be responsible for maintaining hardware and software, troubleshooting problems, and providing user assistance to minimize downtime. This is a great opportunity for an IT professional looking to contribute to a stable organization and grow within the IT support field. Join a dedicated team in Queenstown committed to technological efficiency.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Respond to helpdesk tickets, prioritizing and resolving issues in a timely manner.
• Assist users with password resets, account management, and basic system troubleshooting.
• Document support procedures and create user guides for common issues.

Requirements

• Proven experience as a Helpdesk Support Officer or in a similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows primarily), and basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Strong problem-solving skills and ability to work under pressure.
• Good communication skills, patience, and a customer-service oriented approach.

Benefits

• Competitive salary and regular performance reviews.
• Comprehensive health insurance and provident fund.
• Opportunities for IT certifications and ongoing training.
• Hybrid work arrangements to support work-life balance.
• A collaborative and supportive work environment in Queenstown .