Customer Service Officer

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Placements24 is seeking a dedicated Customer Service Officer for a fully remote role. You will handle inquiries across multiple channels, resolve issues, and build strong client relationships from a distance.

The company supports remote collaboration, ongoing training, and career development for team members even when based away from major offices. The role emphasizes autonomous work, excellent communication, and proactive service delivery to ensure high customer satisfaction and loyalty across

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Troubleshoot issues and escalate to senior support when needed.
• Provide product and service information clearly.
• Maintain accurate records of interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with remote teammates to share best practices.

Skills

Customer service

Communication

CRM proficiency

Time management

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Service Officer to join their thriving organization, operating on a fully remote basis. This position requires an individual who can provide exceptional support and build strong relationships with clients from a distance. You will be responsible for managing inquiries, resolving issues, and ensuring customer satisfaction across various communication channels. This is an excellent opportunity for a self-disciplined professional who enjoys working independently and contributing to a positive customer experience. Our client supports a remote work culture that values collaboration, innovation, and continuous professional development for its team members, including those based near Mahikeng .

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat platforms with professionalism and efficiency.
• Troubleshoot and resolve customer issues, escalating when necessary to senior support staff.
• Provide detailed information and guidance on products and services.
• Maintain accurate and thorough records of all customer interactions in the CRM system.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with remote team members to share best practices and improve service delivery.

Requirements

• High school diploma or equivalent; higher education or relevant certifications are a plus.
• Proven experience in a customer service or client support role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using CRM software and standard office applications.
• Ability to work autonomously, manage time effectively, and maintain a high level of productivity remotely.
• A reliable internet connection and a suitable home office environment are essential.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working arrangement offering excellent flexibility.
• Opportunities for online training and career advancement.
• A supportive remote team culture and virtual team-building activities.
• Provision of necessary equipment and software for remote work.