Client Support Executive - Klerksdorp

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Performance incentives

Hybrid work

Medical aid

Retirement savings plan

Career development

Collaborative team environment

Job summary

Placements24 in Klerksdorp is seeking a proactive Client Support Executive to manage a portfolio of clients, address inquiries, and foster lasting relationships. The role balances in-office collaboration with remote work within a hybrid model.

You will respond to inquiries through multiple channels, monitor accounts for issues, and collaborate with sales and technical teams to ensure a seamless client experience while delivering excellent service and value.

Qualifications

• Experience in a client support, account management, or customer success role.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in using CRM software and customer support tools.
• Ability to adapt to a hybrid work environment, balancing independent work with team interaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Respond to client inquiries and resolve issues promptly and effectively through various channels.
• Proactively monitor client accounts for potential issues and opportunities for improvement.
• Collaborate with sales and technical teams to ensure seamless client experience.
• Conduct regular check-ins with clients to ensure satisfaction and gather feedback.

Skills

Client management

Communication

CRM tools

Negotiation

Organization

Hybrid work

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and organized Client Support Executive to join their team in Klerksdorp. This role is integral to ensuring our clients receive top-tier support and build lasting relationships with our company. You will manage client accounts, address inquiries, and work towards proactive problem resolution. This position offers a dynamic hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work, contributing to the vibrant business community of the North West province.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Respond to client inquiries and resolve issues promptly and effectively through various channels.
• Proactively monitor client accounts for potential issues and opportunities for improvement.
• Collaborate with sales and technical teams to ensure seamless client experience.
• Conduct regular check-ins with clients to ensure satisfaction and gather feedback.

Requirements

• Previous experience in a client support, account management, or customer success role.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in using CRM software and customer support tools.
• Ability to adapt to a hybrid work environment, balancing independent work with team interaction.
• Strong organizational skills and attention to detail.

Benefits

• Competitive monthly compensation package with performance incentives.
• Hybrid work arrangement providing work-life balance.
• Full medical aid and retirement savings plan.
• Opportunities for professional development and career growth.
• A supportive and collaborative team environment.