Technical Support Representative - Klerksdorp

Placements24; Klerksdorp; Hybrid; ZAR 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Training programs

Career growth

Supportive team

Job summary

Placements24 in Klerksdorp, South Africa, is seeking a Technical Support Representative for a hybrid role. You will diagnose and resolve technical issues, supporting customers with hardware, software, and system configurations.

The position offers hybrid work with remote and in-office presence, training, and opportunities for career growth in IT support. Strong communication and problem-solving skills are essential, along with experience using remote support tools and ticketing systems.

Qualifications

• Proven experience in a technical support role.
• Proficiency with technical troubleshooting, hardware, and software issues.
• Excellent communication and problem-solving skills.
• Ability to explain technical concepts to a non-technical audience.
• Experience with remote support tools and ticketing systems.
• Hybrid work model with in-office presence in Klerksdorp.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes, both remotely and in person.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and support resolutions.
• Identify and escalate situations requiring urgent attention to the appropriate individuals.

Skills

Technical support

Troubleshooting

Communication

Problem-solving

Remote support

Ticketing systems

Tools

Remote tools

Hardware troubleshooting

Job description

About the Role

Our client seeks a skilled Technical Support Representative to join their team in Klerksdorp . This hybrid role is perfect for someone who excels at diagnosing and resolving technical issues while also enjoying a blend of remote and in-office work. You will be responsible for providing first-line technical assistance to customers, ensuring the smooth functioning of their technical setups. This is an exciting opportunity to contribute your technical expertise within the dynamic business landscape of the North West province.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes, both remotely and in person.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and support resolutions.
• Identify and upscale situations requiring urgent attention to the appropriate individuals.

Requirements

• Proven experience in a technical support role.
• Proficiency with technical troubleshooting , hardware, and software issues.
• Excellent communication and problem-solving skills.
• Ability to explain technical concepts to a non-technical audience.
• Experience with remote support tools and ticketing systems.
• Must be comfortable working in a hybrid model, with requirements for both remote and Klerksdorp office presence.

Benefits

• A competitive annual salary of R29,000.
• Hybrid working model offering flexibility.
• Comprehensive training and skill development programs.
• Supportive team environment focused on problem-solving.
• Opportunities for career growth within the IT support field.