Client Support Executive

Placements24; Polokwane; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement fund options

Generous annual leave

Career development opportunities

Job summary

Placements24 in Polokwane seeks a dedicated Client Support Executive to manage client relationships, provide tailored solutions, and ensure satisfaction. This office-based role focuses on proactive problem solving and delivery of value to key accounts.

You will collaborate with sales and technical teams, conduct regular reviews, and monitor accounts for opportunities to improve service. A professional demeanor and strong communication are essential.

Qualifications

• Proven experience in client support, account management, or a similar client-facing role.
• Excellent communication, negotiation, and problem-solving skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• A professional and proactive attitude, with a commitment to client success.

Responsibilities

• Serve as the primary point of contact for a portfolio of key clients, building and maintaining strong relationships.
• Provide comprehensive support and guidance on our products and services.
• Address client inquiries, concerns, and issues promptly and effectively.
• Proactively monitor client accounts for potential issues or opportunities for enhanced service.
• Collaborate with sales and technical teams to ensure seamless client experiences.
• Conduct regular client meetings and performance reviews to assess satisfaction and value.

Skills

Client relationship management

Communication skills

CRM software

Problem solving

Job description

About the Role

Our client is seeking a dedicated and highly motivated Client Support Executive to join their established team in Polokwane. You will be responsible for managing client relationships, providing exceptional support, and ensuring client satisfaction. This role requires a proactive approach to understanding client needs and offering tailored solutions. As a key contact for clients, you will contribute significantly to client retention and overall business success within the Limpopo province. The role is office-based, fostering strong team dynamics and direct collaboration.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key clients, building and maintaining strong relationships.
• Provide comprehensive support and guidance on our products and services.
• Address client inquiries, concerns, and issues promptly and effectively.
• Proactively monitor client accounts for potential issues or opportunities for enhanced service.
• Collaborate with sales and technical teams to ensure seamless client experiences.
• Conduct regular client meetings and performance reviews to assess satisfaction and value.

Requirements

• Proven experience in client support, account management, or a similar client-facing role.
• Excellent communication, negotiation, and problem-solving skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• A professional and proactive attitude, with a commitment to client success.

Benefits

• Competitive annual salary commensurate with experience.
• On-site role in a professional office environment in Polokwane.
• Comprehensive medical aid and retirement fund options.
• Generous annual leave allowance.
• Opportunities for professional development and career progression within the company.