Client Service Executive

Placements24; East London; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health benefits

Career growth

Job summary

Placements24 is seeking a polished and dedicated Client Service Executive to join the team in East London. You will manage client relationships, ensure satisfaction, and provide high-level support, acting as the primary point of contact to build trust and long-term partnerships.

You will coordinate with internal teams and conduct regular reviews to drive client retention and business growth in the Eastern Cape region. This is a dynamic role requiring strong communication and CRM proficiency.

Qualifications

• Proven experience in client services or account management.
• Exceptional communication and negotiation skills.
• Strong understanding of client relationship management principles.
• Ability to manage multiple client accounts and priorities effectively.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Act as the main point of contact for client inquiries and issues.
• Proactively identify client needs and provide tailored solutions.
• Conduct regular client meetings and business reviews.
• Coordinate with internal teams to ensure seamless service delivery.
• Handle client escalations and ensure timely resolution.

Skills

Client services experience

Account management

Communication skills

CRM software

MS Office

Job description

About the Role

Our client is seeking a polished and dedicated Client Service Executive to join their team in East London . This role is responsible for managing client relationships, ensuring satisfaction, and providing high-level support for their needs. You will act as a primary point of contact, building trust and fostering long-term partnerships. This is a key role within the organization, contributing to client retention and business growth in the dynamic Eastern Cape region.

Key Responsibilities

• Develop and maintain strong, positive relationships with a portfolio of clients.
• Act as the main point of contact for client inquiries and issues.
• Proactively identify client needs and provide tailored solutions.
• Conduct regular client meetings and business reviews.
• Coordinate with internal teams to ensure seamless service delivery.
• Handle client escalations and ensure timely resolution.

Requirements

• Proven experience in client services , account management, or a related field.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to manage multiple client accounts and priorities effectively.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits

• Attractive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Opportunities for professional growth and development.
• Collaborative team culture in East London .