Client Relations Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Professional development & training

Supportive work environment

Job summary

Placements24 is seeking a dedicated Client Relations Specialist to nurture relationships with key clients in Nelspruit. You will manage a portfolio, resolve issues, and coordinate with sales, support and operations to ensure a seamless client experience.

The role requires strong communication, problem-solving skills, and CRM proficiency, plus a hybrid work setup and growth opportunities in Mpumalanga.

Qualifications

• Proven experience in Client Relations, Account Management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency in using CRM software and relevant business tools.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Responsibilities

• Act as the primary point of contact for a portfolio of assigned clients.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and business objectives to provide tailored solutions and support.
• Address client issues and concerns promptly and effectively, coordinating with internal teams as needed.
• Proactively identify opportunities for client growth and service enhancement.
• Conduct client satisfaction surveys and analyze feedback to improve services.

Skills

Client relations

Account management

Communication

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

Negotiation

Job description

About the Role

Our client is looking for a dedicated and proactive Client Relations Specialist to join their team in Nelspruit . You will be responsible for managing and nurturing relationships with key clients, ensuring their satisfaction and continued partnership. This role is essential for client retention and growth, requiring strong communication and problem-solving skills. You will work in a hybrid setting, collaborating closely with sales, support, and operations teams to provide a seamless client experience, contributing to a culture of partnership and service excellence in Mpumalanga.

Key Responsibilities

• Act as the primary point of contact for a portfolio of assigned clients.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and business objectives to provide tailored solutions and support.
• Address client issues and concerns promptly and effectively, coordinating with internal teams as needed.
• Proactively identify opportunities for client growth and service enhancement.
• Conduct client satisfaction surveys and analyze feedback to improve services.

Requirements

• Proven experience in Client Relations , Account Management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency in using CRM software and relevant business tools.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Competitive annual salary with potential performance bonuses.
• Hybrid work model offering flexibility.
• Comprehensive health insurance package.
• Opportunities for professional development and training.
• A dynamic and supportive work environment in Nelspruit .