Client Support Coordinator

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive annual salary

Hybrid work schedule

Medical and wellness benefits

Paid vacation and sick leave

Career growth opportunities

Job summary

Placements24 in Mossel Bay is seeking a detail-oriented Client Support Coordinator to join our team. This hybrid role focuses on delivering seamless client service, acting as the main liaison between clients and internal departments.

You will manage client inquiries, coordinate service requests, maintain CRM records, and communicate updates and resolutions to clients, contributing to retention and satisfaction within a collaborative environment.

Qualifications

• High school diploma or equivalent; business admin certificate preferred.
• Experience in customer support, administration, or client coordination.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and CRM software.
• Ability to work in a hybrid office/remote setting.

Responsibilities

• Serve as the primary point of contact for client inquiries and requests.
• Coordinate service delivery and support activities across teams.
• Maintain client records and log communications in CRM.
• Proactively communicate service updates, issues, and resolutions.
• Assist in resolving client issues and escalate complex problems.
• Gather client feedback to identify service improvements.

Skills

Communication

Time management

Organizational skills

Multitasking

Education

High school diploma

Business administration certificate

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client is looking for an organized and proactive Client Support Coordinator to join their team in Mossel Bay , offering a hybrid work arrangement. This role is vital in ensuring that our clients receive seamless support and service, acting as a key liaison between clients and internal departments. You will manage client inquiries, coordinate service requests, and ensure all client needs are met efficiently and effectively. This is an excellent opportunity to contribute to client retention and satisfaction within a collaborative team environment.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and requests.
• Coordinate service delivery and support activities across different teams.
• Maintain client records and ensure all communication is logged in the CRM system.
• Proactively communicate with clients regarding service updates, issues, and resolutions.
• Assist in resolving client issues and escalating complex problems when necessary.
• Gather client feedback to help identify areas for service improvement.

Requirements

• High school diploma or equivalent; a certificate in business administration or a related field is beneficial.
• Previous experience in customer support , administration, or client coordination.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite and CRM software.
• Ability to multitask and work effectively in a hybrid office/remote setting.

Benefits

• Competitive annual salary and performance incentives.
• Flexible hybrid work schedule balancing office and remote duties.
• Comprehensive medical and wellness benefits.
• Paid vacation and sick leave.
• Opportunities for career growth and skill development within the company.