Client Relations Coordinator

Placements24; Soweto; Hybrid; ZAR 167,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Health and wellness benefits

Training opportunities

Collaborative team culture

Job summary

Placements24 is seeking a detail-oriented Client Relations Coordinator to join its fully remote team serving clients in Soweto and beyond. You will be the primary contact for inquiries, coordinate service delivery, and maintain accurate client records while supporting onboarding and ongoing communication.

The role emphasizes excellent written and verbal communication, organization, and the ability to work independently from a remote setting to deliver top-tier client service.

Qualifications

• Previous experience in client relations, customer service, or administrative support.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in using Microsoft Office Suite and CRM software.
• A positive attitude and a commitment to providing outstanding client service.
• Ability to work effectively and independently in a remote setting, supporting the Soweto clientele.

Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries and requests promptly.
• Coordinate service delivery and ensure client needs are met in a timely and efficient manner.
• Maintain accurate and up‑to‑date client records in the CRM system.
• Assist with the onboarding process for new clients.
• Proactively communicate with clients regarding updates, changes, or relevant information.
• Gather client feedback and elevate any concerns or issues to the appropriate management.

Skills

Client relations

Customer service

Administrative support

Organizational skills

Time management

Communication skills

Remote work

Tools

Microsoft Office Suite

CRM software

Job description

Our client is seeking a detail-oriented and friendly Client Relations Coordinator to join their remote team, serving clients in the Soweto area and beyond. This role is crucial for fostering positive and lasting relationships with our clients by ensuring they receive excellent service and support. You will handle client inquiries, coordinate service delivery, and maintain client satisfaction throughout their engagement with us. This is an excellent opportunity for someone passionate about client care to work remotely and contribute to the company's success in Gauteng .

Key Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries and requests promptly.
• Coordinate service delivery and ensure client needs are met in a timely and efficient manner.
• Maintain accurate and up-to‑date client records in the CRM system.
• Assist with the onboarding process for new clients.
• Proactively communicate with clients regarding updates, changes, or relevant information.
• Gather client feedback and elevate any concerns or issues to the appropriate management.

Requirements

• Previous experience in client relations, customer service, or administrative support.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in using Microsoft Office Suite and CRM software.
• A positive attitude and a commitment to providing outstanding client service.
• Ability to work effectively and independently in a remote setting, supporting the Soweto clientele.

Benefits

• Competitive monthly salary.
• Fully remote work arrangement offering excellent work-life balance.
• Comprehensive health and wellness benefits package.
• Opportunities for training and skill enhancement.
• A supportive and collaborative team culture focused on client success.