Remote Client Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Generous paid time off and holidays

Opportunities for career advancement

Flexible remote work arrangements

Job summary

Placements24 is seeking a Remote Client Support Specialist to join their growing team, based from home in Port Elizabeth or surrounding areas.

You will provide technical and non-technical support, troubleshoot issues, maintain client records, and educate clients on product features while collaborating with internal teams to escalate complex problems. This role offers flexible remote work and competitive benefits.

Qualifications

• Proven experience in client support or similar client-facing role.
• Excellent problem-solving and analytical skills.
• Strong communication and active listening abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work autonomously in a remote environment.
• Commitment to providing exceptional client service from home office.

Responsibilities

• Provide timely and effective technical and non-technical support to clients via various communication channels.
• Troubleshoot client issues, identify root causes, and implement appropriate solutions.
• Manage client inquiries, requests, and complaints efficiently and professionally.
• Maintain detailed records of client interactions, issues, and resolutions in the support system.
• Collaborate with internal teams to escalate and resolve complex client problems.
• Educate clients on product features and best practices to enhance their experience.

Skills

Problem solving

Analytical skills

Communication

Active listening

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is seeking a highly motivated and skilled Remote Client Support Specialist to join their growing operations, working from anywhere within Port Elizabeth or surrounding areas. This position is crucial for maintaining strong relationships with clients by providing expert technical and service support. You will be the first line of defense for client issues, ensuring prompt resolution and maintaining a high standard of client satisfaction. This is an excellent opportunity for a dedicated professional who excels in a remote setting and is passionate about delivering outstanding client service.

Key Responsibilities

• Provide timely and effective technical and non-technical support to clients via various communication channels.
• Troubleshoot client issues, identify root causes, and implement appropriate solutions.
• Manage client inquiries, requests, and complaints efficiently and professionally.
• Maintain detailed records of client interactions, issues, and resolutions in the support system.
• Collaborate with internal teams to **escalate** and resolve complex client problems.
• Educate clients on product features and best practices to enhance their experience.

Requirements

• Proven experience in client support, technical support, or a similar client-facing role.
• Excellent problem-solving and analytical skills.
• Strong communication and active listening abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work autonomously and manage workload effectively in a remote environment.
• A commitment to providing exceptional client service from your home office.

Benefits

• Competitive annual salary.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for career advancement and skill development.
• Flexible remote work arrangements.