Customer Support Agent - Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training provided

Job summary

Placements24 in Mossel Bay, Western Cape, is seeking a dedicated Customer Support Agent to join their on-site team. You will be the first point of contact for customers, handling inquiries via phone, email, and in-person interactions while maintaining accurate CRM records.

The role requires strong English communication, a high school diploma, and a patient, detail-oriented approach. A stable, full-time position with growth potential in a supportive local environment is offered.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills in English.
• Excellent active listening and interpersonal skills.
• Proficiency in using computers and basic office software.
• Ability to remain patient and professional under pressure.
• Good problem-solving abilities and a detail-oriented approach.
• High school diploma or equivalent.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Provide clear and accurate information about products, services, and company policies.
• Resolve customer issues and complaints promptly and effectively, escalating when necessary.
• Process customer orders, requests, and applications accurately.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Identify customer needs and offer appropriate solutions or product recommendations.
• Adhere to company service standards and procedures.
• Contribute to a positive team environment and collaborate with colleagues.
• Gather customer feedback to help improve service delivery.

Skills

Customer service

English communication

Phone & email handling

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Support Agent to join their team in Mossel Bay, Western Cape . This role is essential for providing timely and effective assistance to our valued customers, ensuring a positive and seamless experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a passion for problem-solving. You will be the first point of contact for customer inquiries, handling a variety of issues with professionalism and efficiency. This is a fantastic opportunity for individuals looking to build a stable career in customer service within a supportive local environment.

Key Responsibilities

Handle incoming customer inquiries via phone, email, and in-person interactions. Provide clear and accurate information about products, services, and company policies. Resolve customer issues and complaints promptly and effectively, escalating when necessary. Process customer orders, requests, and applications accurately. Maintain detailed and organized records of customer interactions in the CRM system. Identify customer needs and offer appropriate solutions or product recommendations. Adhere to company service standards and procedures. Contribute to a positive team environment and collaborate with colleagues. Gather customer feedback to help improve service delivery.

Requirements

• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills in English.
• Excellent active listening and interpersonal skills.
• Proficiency in using computers and basic office software.
• Ability to remain patient and professional under pressure.
• Good problem-solving abilities and a detail-oriented approach.
• High school diploma or equivalent.
• Must be able to work full-time on-site at our Mossel Bay office.
• A reliable and punctual work ethic.

Benefits

Our client offers a competitive salary package, opportunities for performance-based incentives, and a benefits package including medical aid and a provident fund. We provide comprehensive training to ensure you have the skills needed for success. Employees will enjoy a friendly and supportive work environment in our Mossel Bay location. This role offers a stable career path within a reputable organization, allowing you to grow your skills and contribute meaningfully to customer satisfaction.