Apprentice Customer Service Representative

Placements24; Mossel Bay; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training program

Mentorship from experienced CS pros

Hybrid work arrangement

Career progression opportunities

Job summary

Placements24 is hiring an Apprentice Customer Service Representative in Mossel Bay. You will undergo comprehensive training to handle customer inquiries via phone, email, and chat, while learning CRM systems and product knowledge.

The successful candidate will join a supportive team, develop communication and problem-solving skills, and enjoy a hybrid work arrangement with paths for growth based on performance.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and active listening skills.
• Basic computer proficiency, including email and web browsing.
• A positive attitude and a genuine willingness to help customers.
• Ability to learn new systems and processes quickly.
• Good organizational skills and attention to detail.
• Ability to work effectively in a hybrid environment (in-office and remote).

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and resolve customer issues effectively.
• Learn and utilize customer relationship management (CRM) systems.
• Document customer interactions and resolutions accurately.
• Assist in processing orders, returns, and exchanges as needed.
• Identify customer needs and suggest appropriate solutions.
• Escalate complex issues to senior team members when necessary.
• Participate in ongoing training to enhance product knowledge and service skills.
• Contribute to team efforts and support colleagues.
• Gather customer feedback to help improve services and processes.

Skills

Customer service

Communication

Active listening

Problem solving

Education

High school diploma

Tools

CRM software

Email

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Apprentice Customer Service Representative to join their team in Mossel Bay. This is an excellent opportunity for individuals looking to develop their skills in customer interaction, problem-solving, and communication within a supportive environment. You will undergo comprehensive training, learning the products, services, and communication protocols necessary to provide exceptional support to our clients. The role involves a hybrid work model, combining office-based collaboration with the flexibility of remote work. We are committed to fostering talent and providing a clear path for growth, with opportunities for advancement based on performance and dedication. This position is ideal for someone with a positive attitude, strong interpersonal skills, and a genuine desire to assist customers. You will play a crucial role in enhancing customer satisfaction and building lasting relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and resolve customer issues effectively.
• Learn and utilize customer relationship management (CRM) systems.
• Document customer interactions and resolutions accurately.
• Assist in processing orders, returns, and exchanges as needed.
• Identify customer needs and suggest appropriate solutions.
• Escalate complex issues to senior team members when necessary.
• Participate in ongoing training to enhance product knowledge and service skills.
• Contribute to team efforts and support colleagues.
• Gather customer feedback to help improve services and processes.

Requirements

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and active listening skills.
• Basic computer proficiency, including email and web browsing.
• A positive attitude and a genuine willingness to help customers.
• Ability to learn new systems and processes quickly.
• Good organizational skills and attention to detail.
• Ability to work effectively in a hybrid environment (both in-office and remotely).
• Must be able to commute to the Mossel Bay office for in-office days.
• Previous customer service experience is an advantage but not essential.

Benefits

• Comprehensive customer service training program.
• Mentorship from experienced customer service professionals.
• Competitive starting wage with opportunities for increases.
• Hybrid work arrangement offering a balance of flexibility and collaboration.
• Potential for career advancement within the company.
• Exposure to a wide range of customer service scenarios.
• Supportive team environment focused on skill development.
• Opportunity to make a real difference in customer satisfaction.
• Develop valuable transferable skills for future roles.
• Regular performance feedback and development discussions.