Administrative Support Specialist - Client Relations

Placements24; Stellenbosch; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive medical aid

Retirement fund

Annual performance-based bonuses

Opportunities for professional growth

Job summary

Placements24 in Stellenbosch seeks an Administrative Support Specialist to deliver accurate client-facing documentation, schedule appointments, and maintain CRM records. You will act as the main contact for clients, ensuring clear communications and a seamless service experience in a fast-paced professional services environment.

This role offers a hybrid work model, opportunities to collaborate with multiple professionals, and room for growth.

Qualifications

• 3+ years in administrative or client-support roles.
• Proven ability to manage client relationships and deliver excellent service.
• Excellent verbal and written communication with a professional demeanor.
• Strong organizational skills and meticulous attention to client data.
• Proficient with Microsoft Office and CRM software.
• Experience with scheduling for multiple professionals.
• Discretion with confidential client information.
• Hybrid work adaptability for in-office and remote work.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and directing them to appropriate resources.
• Schedule and manage client appointments, meetings, and consultations, coordinating schedules for multiple professionals.
• Prepare and proofread client correspondence, proposals, presentations, and reports with accuracy and professionalism.
• Maintain client databases and CRM systems, ensuring all information is up-to-date and confidential.
• Coordinate client onboarding processes and ensure all necessary documentation is completed.
• Manage client records and filing systems, both digital and physical.
• Assist with the preparation of client billing and invoicing support.
• Facilitate communication between clients and internal teams to ensure prompt resolution of issues.
• Provide general administrative support to the client relations team as needed.
• Contribute to improving client service processes and client satisfaction metrics.

Skills

Communication skills

Organizational skills

Attention to detail

Discretion

Adaptability

Tools

Microsoft Office Suite

CRM software

Scheduling tools

Job description

About the Role

Our client, a reputable firm known for its excellent client service, is seeking a detail-oriented and customer-focused Administrative Support Specialist to join their team in Stellenbosch, Western Cape . This role is essential for maintaining strong client relationships through efficient and effective administrative support. You will be responsible for managing client inquiries, coordinating appointments, preparing client-facing documentation, and ensuring a seamless client experience. This position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work. If you are passionate about client satisfaction, possess excellent communication skills, and have a knack for organization, this is the perfect opportunity for you. Your role will directly contribute to the firm's success and reputation.

Key Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and directing them to appropriate resources.


• Schedule and manage client appointments, meetings, and consultations, coordinating schedules for multiple professionals.


• Prepare and proofread client correspondence, proposals, presentations, and reports with accuracy and professionalism.


• Maintain client databases and CRM systems, ensuring all information is up-to-date and confidential.


• Coordinate client onboarding processes and ensure all necessary documentation is completed.


• Manage client records and filing systems, both digital and physical.


• Assist with the preparation of client billing and invoicing support.


• Facilitate communication between clients and internal teams to ensure prompt resolution of issues.


• Provide general administrative support to the client relations team as needed.


• Contribute to improving client service processes and client satisfaction metrics.

Requirements

• Minimum of 3 years of experience in an administrative or client support role.


• Proven ability to manage client relationships and provide exceptional service.


• Excellent verbal and written communication skills, with a professional demeanor.


• Strong organizational skills and attention to detail in managing client information.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.


• Ability to multitask and prioritize effectively in a dynamic environment.


• Experience with scheduling and calendar management for multiple individuals.


• Discretion in handling confidential client data.


• Adaptable to a hybrid work environment, with the ability to work effectively both in-office and remotely.


• Experience in a professional services firm is highly desirable.

Benefits

• Competitive salary commensurate with experience.


• Hybrid work model providing flexibility and work-life balance.


• Opportunity to enhance client relations in a respected firm in Stellenbosch, Western Cape .


• Comprehensive medical aid and retirement fund.


• Opportunities for professional growth and development.


• Collaborative and client-centric work environment.


• Annual performance-based bonuses.