Customer Experience Associate - Mossel Bay

Placements24; Mossel Bay; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical aid

Résumé du poste

Placements24 is seeking a Customer Experience Associate to deliver exceptional service in Mossel Bay, Western Cape. You will be the frontline for inquiries and issues, ensuring a seamless customer journey and upholding our brand’s reputation.

The role requires strong communication, a customer-focused mindset, and the ability to work well in a team within a dynamic environment. On-site, full-time position with opportunities for growth.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in basic computer applications and data entry.
• Ability to work well in a team.

Responsabilités

• Greet and assist customers in a friendly and professional manner.
• Respond to inquiries via phone, email, and in person.
• Resolve customer issues efficiently and empathetically.
• Provide information about products and services.
• Process transactions and manage related documentation.
• Gather feedback and report recurring issues to management.
• Maintain a tidy, organized service area.
• Support onboarding and follow-up with customers.
• Contribute to a positive brand image in every interaction.
• Collaborate with team to achieve service goals.

Connaissances

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

About the Role

Our client is seeking a vibrant and customer-focused Customer Experience Associate to join their team. This role is essential in delivering exceptional service and creating positive interactions for all customers interacting with our brand. You will be the first point of contact for many customers, handling inquiries, resolving issues, and ensuring a seamless experience. This is a full-time, on-site position located in the beautiful coastal town of Mossel Bay, Western Cape . The ideal candidate is passionate about customer satisfaction, possesses excellent communication skills, and thrives in a dynamic team environment. Our client is dedicated to fostering a culture of service excellence and empowering their team members to provide outstanding support. If you have a knack for making people feel valued and supported, this role is an excellent fit.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, and in-person.
• Resolve customer issues efficiently and empathetically.
• Provide information about products and services.
• Process customer transactions and manage related documentation.
• Gather customer feedback and report any recurring issues to management.
• Maintain a tidy and organized customer service area.
• Assist with customer onboarding and follow-up processes.
• Ensure all customer interactions contribute to a positive brand image.
• Collaborate with team members to achieve collective customer service goals.

Requirements

• Proven experience in a customer service or hospitality role preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in basic computer applications and data entry.
• Ability to remain calm and professional under pressure.
• A genuine passion for helping others and providing exceptional service.
• High school diploma or equivalent required; further education is a plus.
• Ability to work effectively as part of a team.
• Must be able to work full-time hours on-site in Mossel Bay, Western Cape .
• Detail-oriented with good organizational skills.

Benefits

• Our client offers a competitive starting salary, opportunities for training and skill development, and a supportive team environment.
• Employees will receive a comprehensive benefits package including access to medical aid.
• This role provides a chance to grow within a customer-centric organization and make a tangible difference in customer satisfaction.
• Join a company that values its people and fosters a positive workplace culture in the scenic setting of Mossel Bay .