Administrative Assistant - Client Services

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Professional development

Coastal location

Team collaboration

Job summary

WhatJobs Direct in Mossel Bay, Western Cape, is seeking a proactive Administrative Assistant to support the client services team. You will manage client communications, schedule appointments, maintain client records, and assist the sales team in lead follow-ups.

This role offers a hybrid work model, combining in-office collaboration with remote work, and requires excellent communication, strong organizational skills, and a customer‑service mindset.

Qualifications

• Experience as Administrative Assistant in a client-facing role.
• Excellent communication and interpersonal skills.
• Proficient with MS Office and CRM software.
• Strong organizational abilities and attention to detail.
• Hybrid work experience or ability to work remotely/in-office in Mossel Bay.

Responsibilities

• Manage client inquiries via phone, email, and in-person with professionalism.
• Schedule and confirm client appointments and meetings.
• Maintain client databases and CRM records accurately.
• Prepare client-facing documents and proposals.
• Coordinate with internal teams to meet client needs.
• Support the sales team with lead management and follow-ups.
• Handle general office duties and confidentiality.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma

Business administration education

Tools

Microsoft Office

CRM software

Job description

About the Role

About the Role WhatJobs Direct is seeking a proactive and client-focused Administrative Assistant to join our team in Mossel Bay, Western Cape . This role is integral to providing exceptional support to our clients and ensuring the smooth operation of our client services department. The successful candidate will be responsible for a variety of administrative tasks, including managing client communications, scheduling appointments, maintaining client records, and supporting the sales team. We are looking for an individual with outstanding interpersonal skills, meticulous attention to detail, and a passion for delivering outstanding customer service. This position offers a hybrid work arrangement, combining the benefits of in-office collaboration with the flexibility of remote work. If you are organized, dedicated, and thrive in a client-facing administrative role, this opportunity in beautiful Mossel Bay is for you.

Key Responsibilities

• Manage client inquiries via phone, email, and in-person, providing prompt and professional assistance.
• Schedule and confirm client appointments, meetings, and consultations.
• Maintain and update client databases and CRM systems with accuracy and efficiency.
• Prepare client-facing documents, proposals, and correspondence.
• Coordinate with internal teams to ensure client needs are met effectively.
• Process client orders, service requests, and related administrative tasks.
• Assist the sales team with administrative support, including lead management and follow-ups.
• Handle general office duties, such as managing mail, supplies, and reception duties as needed.
• Maintain confidentiality of client information and sensitive company data.
• Contribute to improving client service processes and operational efficiency.

Requirements

• Previous experience as an Administrative Assistant, preferably in a client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Strong organizational abilities and attention to detail, with the capacity to manage multiple tasks.
• Ability to work effectively both independently and as part of a hybrid team.
• Customer service orientation with a genuine desire to assist clients.
• Experience in Mossel Bay, Western Cape or surrounding areas is advantageous.
• High school diploma or equivalent; further education in business administration is a plus.
• Must be comfortable working in a hybrid model, splitting time between remote and in-office work in Mossel Bay .

Benefits

• This role offers a competitive salary, a hybrid work model providing flexibility, and the opportunity to work within a client-centric organization in Mossel Bay .
• Employees receive comprehensive benefits, including health insurance and access to professional development programs.
• The company fosters a collaborative and supportive work environment.
• You will enjoy working near the coast and contributing to a team dedicated to client success.
• Regular team meetings, both virtual and in-person, are held.
• Performance incentives are available for outstanding contributions.