Client Support Agent

Placements24; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

On-site training

Medical aid

Retirement fund

Career growth

Supportive team

Job summary

Placements24 is seeking a Client Support Agent for a role in Tembisa. You will be the first point of contact for clients, addressing queries and providing solutions to ensure satisfaction. The position requires collaborative teamwork and a commitment to exceptional service.

Responsibilities include handling calls and emails, diagnosing issues, maintaining records, and educating clients on product features. On-site training and growth opportunities are provided within a supportive team.

Qualifications

• Previous experience in a client support or related role.
• Excellent communication and telephone etiquette.
• Proficiency with support software and ticketing systems.

Responsibilities

• Handle inbound client calls and emails, providing accurate and efficient support.
• Diagnose and resolve technical and non-technical client issues promptly.
• Maintain detailed records of client interactions and resolutions.
• Educate clients on product features and best practices to enhance their experience.
• Collaborate with internal teams to ensure issues are resolved satisfactorily.
• Gather client feedback to identify areas for service improvement.

Skills

Client support

Communication

Ticketing systems

Multitasking

Problem-solving

Empathy

Job description

About the Role

Our client is looking for an enthusiastic and skilled Client Support Agent to become a key member of their support team located in Tembisa. You will be the first point of contact for clients, addressing their queries, providing solutions, and ensuring their overall satisfaction with our services. This role requires a dedication to exceptional service and the ability to work effectively within a collaborative team setting, contributing to a positive and productive workplace culture.

Key Responsibilities

• Handle inbound client calls and emails, providing accurate and efficient support.
• Diagnose and resolve technical and non-technical client issues promptly.
• Maintain detailed records of client interactions and resolutions within the support database.
• Educate clients on product features and best practices to enhance their experience.
• Collaborate with internal teams to ensure client issues are resolved satisfactorily and efficiently.
• Gather client feedback to identify areas for service improvement.

Requirements

• Previous experience in a client support or related role.
• Exceptional communication and telephone etiquette skills.
• Proficiency in using support software and ticketing systems.
• Strong ability to multitask and manage time effectively in a busy environment.
• Adept at problem-solving and thinking critically to find solutions.
• Patient and empathetic demeanor when dealing with client concerns.

Benefits

• Competitive annual salary.
• On-site training and development programs.
• Company-provided medical aid and retirement fund contributions.
• Opportunities for career growth within the support division.
• A supportive team environment with a focus on professional development.