Customer Care Agent

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health & wellness benefits

Flexible hybrid work model

Skills development

Job summary

Placements24 is seeking a Customer Care Agent to join our hybrid team in Vereeniging. The role focuses on delivering exceptional service through phone, email, and chat, resolving issues, and educating customers on products and policies.

You will maintain customer records, identify needs, and coordinate with internal departments to ensure satisfying outcomes. Candidates with strong communication and CRM skills will thrive in a flexible hybrid setup.

Qualifications

• Prior experience in a customer care or customer service role is advantageous.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using customer relationship management (CRM) software.

Responsibilities

• Handle inbound customer queries via telephone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints, escalating when necessary to achieve satisfactory outcomes.
• Educate customers on products, services, and company policies.
• Maintain comprehensive records of customer interactions and transactions in the database.
• Identify customer needs and suggest relevant products or services.
• Collaborate with internal departments to address customer concerns effectively.

Skills

Communication

Multitasking

Problem-solving

Customer service mindset

Education

No formal degree required

Tools

CRM software

Job description

About the Role

Our client is actively seeking a dedicated Customer Care Agent to join their hybrid team in Vereeniging . This position is vital for fostering positive customer relationships and ensuring all inquiries are handled with professionalism and efficiency. You will be the voice of our client, providing support, information, and solutions to customers across various communication channels. This role offers a blend of on-site interaction and remote work flexibility, supporting a culture of excellent service within the Gauteng region.

Key Responsibilities

• Handle inbound customer queries via telephone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints, escalating when necessary to achieve satisfactory outcomes.
• Educate customers on products, services, and company policies.
• Maintain comprehensive records of customer interactions and transactions in the database.
• Identify customer needs and suggest relevant products or services.
• Collaborate with internal departments to address customer concerns effectively.

Requirements

• Prior experience in a customer care or customer service role is advantageous.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using customer relationship management (CRM) software.
• Ability to manage multiple tasks and work efficiently under pressure.
• Comfortable with a hybrid work arrangement.
• Strong problem-solving skills and a commitment to customer satisfaction.

Benefits

• Competitive remuneration package.
• Health and wellness benefits.
• Flexible working schedule within a hybrid model.
• Opportunities for skills development and advancement.
• A supportive and dynamic team culture.