Client Support Specialist

Placements24; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund contributions

Training programs

Performance-based incentives

Job summary

Placements24 is seeking a motivated Client Support Specialist to join our team based in Tembisa. You will provide top-tier support to clients, handling onboarding, troubleshooting technical issues, and responding to general inquiries with a focus on client satisfaction.

This hybrid role balances office collaboration with remote flexibility, offers ongoing training and a supportive culture, and emphasizes building lasting relationships with diverse clients.

Qualifications

• Diploma or equivalent qualification required.
• At least 2 years in a client-facing support role.
• Familiar with helpdesk software and ticketing systems.
• Strong troubleshooting methodologies and technical understanding.

Responsibilities

• Assist clients with product setup, configuration, and general usage queries.
• Investigate and resolve client technical issues, documenting solutions and workarounds.
• Provide guidance on best practices for utilizing our services to maximize client benefit.
• Collaborate with internal teams to ensure seamless client experience.
• Gather client feedback and report common issues or trends to aid product development.

Skills

Client support

Troubleshooting

Interpersonal skills

Technical concepts

Education

Diploma or equivalent

Tools

Helpdesk software

Ticketing systems

Job description

About the Role

Our client is looking for a motivated Client Support Specialist to join their team based in Tembisa . In this role, you will be instrumental in providing top-tier support to our valued clients, ensuring their needs are met efficiently and effectively. You will handle a variety of client interactions, from onboarding assistance to troubleshooting technical issues and providing general inquiries. This position offers a great chance to make a significant impact on client satisfaction and retention, working within a hybrid model that balances office collaboration with remote flexibility.

Key Responsibilities

• Assist clients with product setup, configuration, and general usage queries.
• Investigate and resolve client technical issues, documenting solutions and workarounds.
• Provide guidance on best practices for utilizing our services to maximize client benefit.
• Collaborate with internal teams, such as sales and technical support, to ensure seamless client experience.
• Gather client feedback and report common issues or trends to aid product development.

Requirements

• Minimum of a diploma or equivalent qualification.
• At least 2 years of experience in a client-facing support role.
• Strong understanding of technical concepts and troubleshooting methodologies.
• Excellent interpersonal skills and the ability to build rapport with diverse clients.
• Familiarity with helpdesk software and ticketing systems is essential.

Benefits

• Attractive salary package with performance-based incentives.
• Access to ongoing training and skill development programs.
• Hybrid work arrangement offering flexibility.
• Medical aid and retirement fund contributions.
• A supportive team culture focused on client success and professional growth in Tembisa .