Client Support Agent

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Fully remote work arrangement

Online training modules

Comprehensive health benefits (medical

Collaborative remote team environment

Job summary

Placements24 seeks an efficient Client Support Agent to join their growing team. Initially based in Durban with fully remote capacity, you will handle inquiries via phone, email and chat, resolve issues, and maintain CRM records.

You will engage proactively with clients to gather feedback and build lasting relationships while collaborating with a supportive remote team. Competitive salary and health benefits are provided.

Qualifications

• Experience in a client support or technical support role.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a remote setting.
• Proactive attitude toward learning and process improvement.

Responsibilities

• Handle inbound client inquiries via phone, email, and chat.
• Troubleshoot and resolve product, service, and account issues.
• Maintain detailed records in the CRM system.
• Escalate unresolved issues with comprehensive details.
• Proactively engage with clients to gather feedback.
• Build long-lasting client relationships through exceptional support.

Skills

Client support

Technical support

Verbal communication

Written communication

CRM systems

Problem solving

Remote work

Tools

Ticketing systems

CRM software

Job description

About the Role

Our client is seeking an efficient and dedicated Client Support Agent to join their growing team, initially supporting operations based in Durban but with a fully remote capacity. You will play a crucial role in ensuring our clients receive timely and effective assistance, resolving their queries and issues to maintain high levels of satisfaction and retention. This position offers the flexibility of remote work while maintaining close collaboration with a supportive team dedicated to excellence in client services. You'll be empowered to find solutions and contribute to a positive client relationship experience.

Key Responsibilities

• Handle inbound client inquiries via phone, email, and chat, providing accurate information and resolutions.


• Troubleshoot and resolve client issues related to products, services, and accounts.


• Maintain detailed and accurate records of all client interactions in the CRM system.


• Escalate unresolved issues to senior support staff or relevant departments with comprehensive details.


• Proactively engage with clients to ensure their needs are met and to gather feedback.


• Contribute to building strong, long-lasting client relationships through exceptional support.

Requirements

• Demonstrated experience in a client support or technical support role.


• Excellent verbal and written communication skills, with the ability to communicate with clarity and patience.


• Proficiency in using customer support software and tools, including ticketing systems.


• Strong analytical and problem-solving skills, with a focus on client satisfaction.


• Ability to work independently and manage workload effectively in a remote setting.


• A proactive attitude towards learning and improving support processes.

Benefits

• Competitive salary package commensurate with experience.


• Fully remote work arrangement, offering flexibility and work-life balance.


• Access to online training modules for continuous skill enhancement.


• Comprehensive health benefits including medical and dental coverage.


• A supportive and collaborative remote team environment.