Customer Support Representative

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Professional development opportunities

Regular in-person collaboration

Job summary

Placements24 is seeking a customer-focused Customer Support Representative to join a hybrid team in Tembisa. You will handle inquiries across channels, resolve issues, and document interactions in the CRM system.

The role emphasizes building strong customer relationships and proactive problem-solving in a flexible environment. Ideal candidates have prior customer service experience, strong communication, empathy, and the ability to multitask in a dynamic setting.

Qualifications

• Previous experience in a customer service or similar support role is preferred.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency with customer relationship management (CRM) software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A commitment to providing exceptional customer service.
• Must be able to work effectively both independently and as part of a hybrid team.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat, addressing queries and resolving issues promptly.
• Document all customer interactions, feedback, and resolutions accurately in the CRM system.
• Assist customers with product information, service requests, and troubleshooting steps.
• Collaborate with internal teams to ensure seamless customer experience and issue resolution.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Participate in team meetings and training sessions, both remotely and on-site as required.

Skills

Communication skills

Empathy

Time management

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Support Representative to join their hybrid team in Tembisa . This role is crucial for maintaining strong customer relationships by providing efficient and effective support across multiple communication channels. You will engage with customers to understand their needs, resolve issues, and ensure their overall satisfaction with our client's services. This position offers a blend of remote and in-office work, providing flexibility while fostering team collaboration and connection. It is an excellent opportunity for individuals with a passion for service and problem-solving.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat, addressing queries and resolving issues promptly.
• Document all customer interactions, feedback, and resolutions accurately in the CRM system.
• Assist customers with product information, service requests, and troubleshooting steps.
• Collaborate with internal teams to ensure seamless customer experience and issue resolution.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Participate in team meetings and training sessions, both remotely and on-site as required.

Requirements

• Previous experience in a customer service or similar support role is preferred.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency with customer relationship management (CRM) software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A commitment to providing exceptional customer service.
• Must be able to work effectively both independently and as part of a hybrid team.

Benefits

• Competitive annual salary, with potential for performance-based incentives.
• Access to comprehensive health, dental, and vision insurance coverage.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for professional development and skill enhancement.
• A supportive team environment with regular opportunities for in-person collaboration.