Client Relationship Advisor

Placements24; Mossel Bay; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Salary with incentives

Health insurance

Retirement benefits

Professional development

Collaborative work environment

Career advancement opportunities

Job summary

Placements24 is seeking a Client Relationship Advisor to join their Mossel Bay team on-site. The role focuses on fostering strong client relationships, delivering expert advice, and driving retention through proactive engagement and problem resolution.

You will serve as the main liaison for a portfolio, understand client needs, and provide tailored guidance while addressing inquiries promptly and professionally. A collaborative office environment supports your professional growth.

Qualifications

• Proven experience in client relationship management, account management, or a similar client-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client service principles and best practices.
• Proficiency in CRM software and relevant client management tools.
• A proactive approach to problem-solving and client satisfaction.

Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients.
• Understand client needs and provide tailored solutions and guidance.
• Proactively engage with clients to ensure their satisfaction and address any concerns.
• Resolve client issues, complaints, and inquiries promptly and professionally.
• Conduct regular check-ins and review meetings with clients.
• Identify opportunities for upselling or cross-selling services based on client needs.

Skills

Client relationship management

Account management

Communication

Negotiation

Interpersonal skills

CRM software

Problem-solving

Tools

CRM software

Job description

About the Role

Our client is actively seeking a motivated Client Relationship Advisor to join their dedicated team in Mossel Bay . This role is focused on fostering and maintaining strong, positive relationships with clients by providing expert advice and support. You will be instrumental in ensuring client retention and satisfaction through proactive engagement and effective problem resolution. This on-site position is ideal for individuals who thrive in a collaborative office setting and are passionate about delivering outstanding client experiences.

Key Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients.
• Understand client needs and provide tailored solutions and guidance.
• Proactively engage with clients to ensure their satisfaction and address any concerns.
• Resolve client issues, complaints, and inquiries promptly and professionally.
• Conduct regular check-ins and review meetings with clients.
• Identify opportunities for upselling or cross-selling services based on client needs.

Requirements

• Proven experience in client relationship management , account management, or a similar client-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client service principles and best practices.
• Ability to build rapport and trust with clients effectively.
• Proficiency in CRM software and relevant client management tools.
• A proactive approach to problem-solving and client satisfaction.

Benefits

• Attractive salary with performance-based incentives.
• Comprehensive health insurance and retirement benefits.
• Professional development and training opportunities.
• A dynamic and collaborative work environment in Mossel Bay .
• Opportunities for career advancement within a growing company.