Customer Support Agent

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Career development

Team oriented culture

Competitive salary

Job summary

Placements24 is seeking a responsive Customer Support Agent to join our team in Paarl, offering a hybrid work arrangement that blends home and in-office collaboration. You will help clients by addressing questions and resolving issues with a focus on delivering excellent service.

The role requires strong communication, active listening, and CRM proficiency, with opportunities for career growth in a supportive, team-oriented environment.

Qualifications

• Experience in a customer support or client service role.
• Excellent communication and active listening skills.
• Proficient with CRM software and data entry.
• Comfortable working in a hybrid office/home setup.
• Positive attitude and dedication to service excellence.

Responsibilities

• Handle customer inquiries via phone, email, and messaging.
• Provide accurate product and account information.
• Troubleshoot issues and resolve them promptly.
• Document interactions and resolutions in the CRM.
• Collaborate with internal teams to meet client needs.

Skills

Communication skills

Active listening

CRM software

Hybrid work model

Positive attitude

Tools

CRM software

Job description

About the Role

Our client is seeking a responsive and helpful Customer Support Agent to join their team in Paarl . This role will provide essential support to clients, addressing their questions and resolving issues effectively through a combination of remote and in-office work. You will be part of a dynamic team committed to delivering exceptional customer experiences. This position is suitable for an individual with strong communication skills who enjoys interacting with people and thrives in a flexible, hybrid work environment that fosters professional development and teamwork.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and internal messaging systems.
• Provide accurate information about products, services, and account details.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address complex client needs.

Requirements

• Previous experience in a customer support or client service role.
• Excellent communication and active listening skills.
• Proficiency in using customer relationship management (CRM) software.
• Ability to manage tasks effectively in a hybrid work model.
• A positive attitude and a commitment to providing excellent service.

Benefits

• Competitive salary and potential performance incentives.
• Hybrid work arrangement offering flexibility between home and office.
• Comprehensive medical and wellness benefits.
• Opportunities for career advancement within the company.
• A supportive and collaborative team atmosphere.