Client Support Agent

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-the-job training

Health benefits

Career progression

Competitive salary

Job summary

Placements24 in Welkom, Free State, is seeking a detail-oriented Client Support Agent to serve as the primary contact for clients. You will manage inquiries, document interactions, and help ensure service excellence in a fast-paced environment.

The role emphasizes strong communication, accurate record-keeping, and proactive problem-solving to foster lasting client relationships and contribute to operational success in the Free State region.

Qualifications

• High school diploma or equivalent required.
• Experience in a client service or support role is preferred.
• Excellent written and verbal communication skills.
• Proficiency with MS Office/Google Workspace and basic database tools.

Responsibilities

• Handle inbound client inquiries regarding services, accounts and general support needs.
• Resolve client issues promptly and effectively to ensure satisfaction.
• Process client requests, updates and orders accurately.
• Maintain detailed records of client interactions and transactions in the database.
• Proactively identify client needs and offer appropriate solutions.

Skills

Customer service

Communication skills

Database management

Office productivity tools

Education

High school diploma

Certificate or diploma in related field

Tools

Office suites

Database management systems

Job description

Our client is looking for an enthusiastic and customer-centric Client Support Agent to join their team in Welkom . In this role, you will be the primary contact for clients, managing inquiries and ensuring their needs are met with efficiency and professionalism. Your dedication to providing outstanding support will be key to fostering strong client relationships and upholding the company's reputation for excellence. This is an excellent opportunity to grow within a company that values its employees and clients, contributing directly to the success of operations in the Free State province.

Key Responsibilities

• Handle inbound client inquiries regarding services, accounts, and general support needs.
• Resolve client issues promptly and effectively, ensuring satisfaction.
• Process client requests, updates, and orders accurately.
• Maintain detailed records of client interactions and transactions in the database.
• Proactively identify client needs and offer appropriate solutions or information.

Requirements

• High school diploma required; a certificate or diploma in a related field is beneficial.
• Demonstrated experience in a client service or support capacity.
• Strong communication skills, both verbal and written.
• Proficiency with office productivity suites and database management.
• A positive attitude and a strong commitment to customer satisfaction in Welkom .

Benefits

• Competitive salary and potential performance bonuses.
• On-the-job training and skill development programs.
• Access to health and wellness benefits.
• A stable and supportive work environment.
• Opportunities for career progression within the organization.