Customer Care Specialist - Welkom

Placements24; Bloemfontein; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully remote work arrangement

Medical and dental coverage

Paid training and ongoing professional

A collaborative online community and 팀

Job summary

Placements24 is seeking a dedicated Customer Care Specialist to join our remote support team. Servicing clients nationwide from Welkom, you will be the voice of the company, addressing inquiries, resolving complaints, and ensuring every customer interaction is positive and productive from your home office in the Free State.

You will manage inbound communications via phone, email and social platforms, strive for first-contact resolution, process orders and returns, and relay customer feedback to

Qualifications

• Proven experience in customer service or call center.
• Exceptional communication and interpersonal skills, with a friendly and professional tone.
• Proficiency with CRM software and ticketing systems.
• Self-discipline and strong time management skills for remote work.
• High school diploma required; a degree or relevant certification is advantageous.

Responsibilities

• Manage inbound customer communications via phone, email, and social media platforms.
• Address customer queries and concerns with empathy and efficiency, striving for first-contact resolution.
• Process orders, returns, and exchanges accurately and promptly.
• Gather and relay customer feedback to relevant departments for service enhancement.
• Maintain up-to-date knowledge of company products and services to provide informed assistance.

Skills

Customer service

Communication

CRM software

Time management

Education

High school diploma

Degree or certification advantageous

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client seeks a dedicated Customer Care Specialist to join their remote support team, servicing clients across the nation from their base in Welkom. This role is pivotal in fostering strong customer relationships by providing responsive and helpful support. You will be the voice of the company, addressing inquiries, resolving complaints, and ensuring every customer interaction is positive and productive. This fully remote position requires a self-motivated individual who excels in communication and problem-solving from their home office in the Free State.

Key Responsibilities

• Manage inbound customer communications via phone, email, and social media platforms.
• Address customer queries and concerns with empathy and efficiency, striving for first-contact resolution.
• Process orders, returns, and exchanges accurately and promptly.
• Gather and relay customer feedback to relevant departments for service enhancement.
• Maintain up-to-date knowledge of company products and services to provide informed assistance.

Requirements

• Proven experience in a customer service or call center environment.
• Exceptional communication and interpersonal skills, with a friendly and professional tone.
• Proficiency with CRM software and ticketing systems.
• Self-discipline and strong time management skills necessary for a remote work setup.
• High school diploma required; a degree or relevant certification is advantageous.

Benefits

• Competitive monthly salary.
• Fully remote work arrangement, offering excellent work-life balance.
• Comprehensive medical and dental coverage.
• Paid training and ongoing professional development.
• A collaborative online community and team support system.