Client Service Representative

Placements24; Bloemfontein; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness programs

Hybrid work arrangement

Professional development opportunities

Supportive team culture

Job summary

Placements24 is seeking a detail-oriented Client Service Representative for Welkom to manage client accounts, ensure seamless service delivery, and address inquiries with professionalism. This hybrid role supports growth within a reputable firm in the Free State.

The position offers opportunities to develop customer service skills, collaborate across departments, and build lasting client relationships with a focus on client satisfaction.

Qualifications

• Previous experience in a client service or administrative role is preferred.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency in standard office software (e.g., MS Office Suite).
• A customer-focused attitude with a commitment to providing exceptional service.

Responsibilities

• Manage a portfolio of client accounts, ensuring all service level agreements are met.
• Process client requests, orders, and inquiries accurately and efficiently.
• Communicate regularly with clients to provide updates, resolve issues, and gather feedback.
• Collaborate with internal departments to ensure seamless service delivery and client satisfaction.
• Maintain detailed client records and documentation within the company's systems.

Skills

Client service

Administrative experience

Organizational skills

Communication skills

MS Office

Tools

MS Office Suite

Job description

About the Role

Our client is searching for a detail-oriented Client Service Representative to join their team in Welkom. This position is essential for managing client accounts, ensuring smooth service delivery, and addressing any concerns or inquiries with professionalism and efficiency. You will be a key point of contact for clients, fostering positive relationships and contributing to overall customer satisfaction. This role provides an excellent platform for growth within a reputable company, offering a chance to make a significant impact in the Free State region.

Key Responsibilities

• Manage a portfolio of client accounts, ensuring all service level agreements are met.
• Process client requests, orders, and inquiries accurately and efficiently.
• Communicate regularly with clients to provide updates, resolve issues, and gather feedback.
• Collaborate with internal departments to ensure seamless service delivery and client satisfaction.
• Maintain detailed client records and documentation within the company's systems.

Requirements

• Previous experience in a client service or administrative role is preferred.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency in standard office software (e.g., MS Office Suite).
• A customer-focused attitude with a commitment to providing exceptional service.

Benefits

• Competitive annual salary with performance-based incentives.
• Health and wellness programs available to employees.
• Hybrid work arrangement for improved work-life integration.
• Opportunities for professional development and skills enhancement.
• A supportive team culture in the heart of Welkom.